Operations Manager
Operations Manager
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Job Description
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
To manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance meeting defined metrics/benchmarks and that standards and processes are followedto provide effective customer service and meet requirements.
What youll do as theOperation Manager):
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- A thorough understanding of the strategic vision for the service desk and the ability to set the longterm direction of the team.
- An ability to balance and plan the shortterm actions of the team.
- Knowledge and understanding of all relevant industry standards.
- Knowledge and understanding of best practices for service management.
- Strong communication skills including the ability to be influential and persuasive with stakeholders.
- Provide regular feedback based on the periodic performance review.
- Motivate team through timely rewards & recognition.
- Mentor and coach team and staff.
- Ensure staff compliance with company policies and measures.
- Knowledge on Service management concepts namely Tools and technique.
- Ability to maintain high confidentiality with sensitive information and data and display integrity.
- Experience in effectively interacting with employees or leadership team from internal or client organization.
- Proactively manages risk and maintains proper documentation.
- Ability to adapt quickly to changing priorities and conditions
- Should be able to lead from front with no/minimum guidance
What you will bring to the team:
- Experience Minimum 12 years with minimum 5 years years in an Ops. Manager role.
- Education Preferably PG / minimum Graduation in any discipline.
- Certification ITIL & Six Sigma Certified
- An ability to market and promote the service desk and to advocate for necessary resources support and appreciation for the service desk.
- The ability to manage time effectively while setting the tone of the team through modeling and leadership.
- Proven abilities to work with data analyze and draw inferences from the data available
- Ability to articulate effectively while reporting creating minutes and action plans
Zones offers a comprehensive Benefits package.
While were committed to providing toptier solutions we are just as committed to supporting our own teams. We offer a competitive compensation package where our team member are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones work is more than a job its an exciting career immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Required Experience:
Manager
Employment Type
Full-Time
