Executive Assistant CET Customer Engagement Technology
Executive Assistant CET Customer Engagement Technology
Posted on :
14-04-2025
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1 Vacancy
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Job Description
The Amazon Customer Service organization is looking for an experienced Executive Assistant who wants to work in a fastpaced exciting and growing organization. We are looking for someone to support two Directors in our Customer Engagement Technology organization in Seattle Washington.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars planning and organizing events of all sizes and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
This EA role will support two Directors with large organizations spread over multiple sites.
Key job responsibilities
Manage multiple complex calendars
Plan and organize events of all sizes
Coordinate domestic and international travel
A day in the life
On a daytoday basis the Executive Assistant will maintain the executives calendars keeping them organized for weeks in advance. This involves maintaining strong working relationships with the executives partner EAs and members of the business. Additionally the Executive Assistant will partner with other EA team members on team events space administration and building a proactive outlook for upcoming meetings.
About the team
This role sits on the Contact Center Management System (CCMS) team within CET. We are responsible for managing every customer contact ensuring customers connect with a customer service associate who is able to solve their issue on the first contact. Ultimately we reduce customer effort by improving the discoverability of customer entry points and creating a contact experience that effectively identifies and preserves customer issues across the customer journey. This enables a seamless transition between automated and human support. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and maintain routing signals.
2 years of senior level leadership support or 1 years of Amazon experience
High school or equivalent diploma
Experience with Microsoft Office products and applications
Experience with executive level calendar management
Experience in a fastpaced hightech company
Experience managing multiple calendars
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50000/year in our lowest geographic market up to $107100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars planning and organizing events of all sizes and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
This EA role will support two Directors with large organizations spread over multiple sites.
Key job responsibilities
Manage multiple complex calendars
Plan and organize events of all sizes
Coordinate domestic and international travel
A day in the life
On a daytoday basis the Executive Assistant will maintain the executives calendars keeping them organized for weeks in advance. This involves maintaining strong working relationships with the executives partner EAs and members of the business. Additionally the Executive Assistant will partner with other EA team members on team events space administration and building a proactive outlook for upcoming meetings.
About the team
This role sits on the Contact Center Management System (CCMS) team within CET. We are responsible for managing every customer contact ensuring customers connect with a customer service associate who is able to solve their issue on the first contact. Ultimately we reduce customer effort by improving the discoverability of customer entry points and creating a contact experience that effectively identifies and preserves customer issues across the customer journey. This enables a seamless transition between automated and human support. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and maintain routing signals.
2 years of senior level leadership support or 1 years of Amazon experience
High school or equivalent diploma
Experience with Microsoft Office products and applications
Experience with executive level calendar management
Experience in a fastpaced hightech company
Experience managing multiple calendars
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50000/year in our lowest geographic market up to $107100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
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