Sr Program Manager Trustworthy Shopping Experience Perfect Order Experience - EU

Role is open in Luxembourg Milan and Munich.

AtoZ Guarantee is Amazons way of protecting customers from a negative order experience with a thirdparty seller. We focus on helping Customers easily report a problem when something goes wrong Sellers to effectively resolve these problems for our customers and Amazon systems & associates to efficiently adjudicate decisions where we need to step in!

Our team is constantly innovating on behalf of customers to solve business problems. We are looking for a Sr. Program Manager to help us drive improvements in our AtoZ Guarantee space.

Key job responsibilities
* Manage and ensure timely delivery of projects related to deployment of new tools or programs such as seller dashboard and seller assistant chat bot.
* Provide storelevel expertise and guidance throughout the product lifecycle to ensure successful AtoZ Guarantee program launches across new regions.
* Leverage storelevel expertise ensure that nuances are considered for all AtoZ Guarantee initiatives in the region.
* Partner with business/operations/product and program teams to consult develop and implement KPIs automated reporting/process solutions and data infrastructure improvements to meet business needs.
* Provide guidance to ensure that programs are launched to best support Amazons selling partners and customers experience.
* Actively dentify and implement process improvements and opportunities for innovation and simplification to meet teams strategic financial and technical goals.
* Champion and develop best practices to foster manage track and measure success for new AtoZ Guarantee program and technology implementation.

A day in the life
* Working with global teams
* Advocating for regional nuances
* Balancing Customer Experience and Seller Experience
* Introducing data driven new processes simplifying based on insights

About the team
Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers brands selling partners and Amazon from fraud counterfeit and abuse as well as empowering providing worldclass support and building loyalty with Amazons millions of selling partners. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customercentric company. Amazons Trustworthy Shopping Experience team under SPS works to ensure that Customers can buy with confidence on Amazon.

Knowledge of Microsoft Office products and applications at an advanced level
Experience in compliance audit or risk management
Bachelors degree or equivalent

Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Masters degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

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