Customer Success Manager
Customer Success Manager
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Job Description
Role & Responsibilities:
KRA
Handling Inbound Support tickets and solving the queries to the Users satisfaction
Handling Inbound Support Chats and solving the queries to the Users satisfaction
Reporting bugs/issues flagged by the Users to the Product team
Following defined SLAs for Customer Support
KPI
Average First Response time on support tickets
Average resolution time
Rating provided by the Users
High Customer Satisfaction Score
High NPS Score
Key Skills Required:
Good Communication skills
Video creation skills good to have
Knowledge of Excel Support tools like Freshdesk etc good to have
Why GoComet
GoComet is a dynamic SaaS startup that provides AIpowered transportation visibility
solutions to revolutionize the trilliondollar logistics sector. At GoComet we are
revolutionizing the logistics sector one day at a time and every team member is
committed to making it a reality.
Were seeking individuals who embody our core values character and attitude. While we
recognize that skills can be developed with the right mindset and learnability we prioritize
those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if youre looking for a diverse talented and vibrant workplace that
recognizes and rewards hard work. Were ambitious fastpaced and unafraid to
experiment fail learn and ultimately succeed. This is us! Join our team if you share our
culture and values.
Were an equalopportunity employer. We welcome qualified applicants from all races
colors religions sexes nationalities sexual orientations gender identities and
abilities.
We are hiring for multiple positions.
For any queries feel free to write to
Know more about us:
Experience:
Junior IC
Employment Type
Full-Time
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