Assistant Director Housing Operations
Assistant Director Housing Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Opportunity
JOB SUMMARY:
To enhance the mission of the Department of Housing and Residential Life the Assistant Director of Housing Operations will report to and support the Director of Housing and Residential Life in all aspects of student housing operations and the student housing experience including housing assignments room changes fee assessments and key management. The Assistant Director of Housing Operations will help develop and manage key departmental processes related to student housing operations as well as identifying process improvements. The Assistant Director of Housing Operations also serves as a primary liaison between Housing and Facilities.
The Assistant Director requires technical skill in utilizing housing software to complete assignments managing processes providing reports and accessing data. This position serves as the primary technical and data specialist responsible for maintaining the SQL housing database and needs an understanding of SQL relational databases as well as the ability to work in a team environment of both technical and nontechnical staff. The Assistant Director provides oversight for housing and billing including processing cancellations received via email and student housing portal deposit refunds transfers and forfeits and charging cancellation fees.
Housing and Residential Life is open on evenings and weekends during peak seasons such as but not limited to movein/outs Housing Selection & Placement Process new student assignments and New Student Orientation. Additionally Housing and Residential Life may be open on several University oating holidays and break periods. The Assistant Director must provide evening weekend and holiday coverage in collaboration with the Housing and Residential Life team as needed during these extended business hours.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Director of Housing and Residential Life
Supervises: Housing Operations Coordinator
RESPONSIBILITIES INCLUDE:
Housing Assignments and Operations:
Assist the Director in creation of housing processes and initiatives related to prospective and rstyear students.
Manage student housing assignments through the Living Learning Community (LLC) model; plan implement and communicate timelines for key departmental processes.
Support department and divisional projects including logistics of each movein/out process data analysis and reporting and Housing process improvements.
Develop skill utilizing the housing information system (RMS Mercury) as a Super User.
Manage the organization security and general administration of physical keys and key room for residential buildings.
Responsible for housing assignments for various academic terms through established timelines of the Department.
Assist the Director in creation of processes and initiatives related to summer and intersession housing.
Assist with planning and of regular housing processes for emergency preparedness and health/safety (e.g. egress drills semesterly health and safety room inspections).
Occupancy Management:
Responsible for consistent and timely review and processing of residency waivers for students through fact nding and case management through to resolution.
Maintain annual tracking data about residency waivers to provide to Director and university leadership as needed.
Lead semesterly audit processing to ensure accurate student rosters and billing.
Regularly review reports for student housing eligibility status in collaboration with the Housing Operations Coordinator.
Communicatewith students referred for room changes; assist with approving and processing room change requests.
Collaborate with other Housing Services staffin managing vacancies to best manage occupancy.
Customer Service and Department Leadership:
Provide individualized customer service to students and families via phone email Teams Zoom and inperson to ensure clarity of housing processes and policies.
Represent Housing department through engagement with prospective students and participation in Orientation events.
Collaborate with housing/university partners across the Northeastern global campus network.
Serve as member of Housing & Residential Life leadership team. Lead engage and motivate employees. Actively support a positive team culture.
Communicate effectively with key campus partners related to housing operations and the student housing experience including Facilities Residential Security Office (RSO) Department of Public Safety (DPS) Disability Access Services (DAS) Business/Auxiliary Operations Orientation Student Financial Services Global Experience Office and others.
Serve in the campuswide oncall duty rotation providing supplemental support and guidance for incidents response/management
MINIMUM QUALIFICATIONS:
Bachelors degree in Higher Education Administration Hospitality Management Communications or other eld required; Masters degree preferred. The ideal candidate has 13 years experience in a college/university setting with background in Housing & Residential Life Administration or related eld.
Flexibility to work on several projects concurrently and must demonstrate sensitivity in working with condential matters.
Sound judgement and analytical skills attention to detail with a high degree of accuracy and ability to work under pressure with a positive attitude.
Ability to work effectively possess enthusiasm for higher education and have an overall commitment to excellence in customer service.
Ability to work in a team environment and communicate with various stakeholders including staff students and families.
Excellent written and verbal communication skills.
Experience with housing management software or other university systems is preferred.
Experience with Excel and Microsoft 365 suite (Outlook Word OneDrive SharePoint) is preferred.
Experience with customer service and with large group public presentations is preferred.
Position Type
Student ServicesAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107SExpected Hiring Range:
With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarlysituated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Director
Employment Type
Full-Time
