Client Liaison Officer
Client Liaison Officer
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Job Description
About the Role
CLS is seeking a fulltime motivated and serviceoriented Client Liaison Officer to join our Allied Health team in Bundaberg. The Client Liaison is an integral part of the Specialist Services team that is responsible for overseeing the daytoday operations of the Allied Health Centre ensuring the clients receive outstanding service and care.
In particular the purpose of the role is to be a primary point of contact between the Centres clients and clinicians through managing appointments providing client and administrative support to the team.
About Our Organisation
Community Lifestyle Support Ltd (CLS) is a notforprofit thats been operating for over 25 years. We take pride in providing holistic personcentred support to people throughout the Bundaberg and Fraser Coast Regions.
CLS is committed to evolving our practices to find innovative ways of providing support and creating a more accessible and accepting community that celebrates diversity embraces equality & inspires creativity. Oh and fun we like to have fun!
About the Allied Health Centre
CLSs Allied Health Centre provides clinic and communitybased therapeutic services for people across the lifespan. It is a multidisciplinary team that includes Occupational Therapy Speech and Language Pathology Psychology Physiotherapy Dietetics Nursing Assistive Technology Specialists and Behaviour Specialists.
The team prides itself on valuing autonomy and collaboration where each therapist is able to identify their area of specialisation and preferred ways of working while being able to collaborate with colleagues to expand their knowledge and skills.
Key Duties & Responsibilities Includes but will not be limited to:
Be responsible for maintaining the Allied Health Centres reception and ensuring the Centre is a welcoming and supportive environment for clients.
Be the primary point of contact for clients responding promptly to all inquiries with clear and accurate information about the Centres services processes and appointments.
Provide empathetic clientfocused assistance ensuring a positive and supportive experience for all clients.
Monitor and manage the Centres customer waitlist.
Ensure client referrals are managed and prioritised accordingly.
Be responsible for efficiently scheduling and managing client appointments with Allied Health clinicians.
Maintain accurate and current client records in the Client Management System and other relevant databases.
Monitor notifications received through the Client Management System and action accordingly.
Maintain client confidentiality with discretion and professionalism.
Advocate for and contribute to processes with a key focus on the client experience.
Communicate client needs and feedback to Allied Health Professionals to ensure continuity of care.
Accurately process and record customer payments ensuring all transactions are properly receipted and documented.
Assist with addressing and resolving client concerns or complaints in a timely and professional manner by actively listening and documenting detailed information.
Escalate higherlevel or unresolved complaints to the General Manager and assist with collating relevant information.
Ensure the Centres adherence to quality system through tracking identified documentation and liaising with Allied Health clinicians to update where necessary.
Undertake other duties and responsibilities as requested by CLS from time to time.
Apply work practices and behaviours that comply with Code of Ethics and Code of Conduct and National Disability Insurance Code of Conduct.
Mandatory Requirements:
A relevant qualification in administration or a related field or demonstrated experience in a similar position.
Excellent client liaison and customer service skills.
Excellent written and verbal communication skills.
Excellent interpersonal skills with the ability to engage and build relationships with diverse clients.
Excellent organisational time task planning and priority management.
Excellent computer literacy including Microsoft O365 with the ability to learn and manage new IT systems.
Have excellent problemsolving skills be decisive and willing to have a go at managing difficult situations.
Proven ability to work well as part of an innovative team as well as work independently as required.
Demonstrate confidentiality and awareness of diversity and sensitive issues.
Passion for supporting the human rights of people with a disability and a focus on quality outcomes.
Current Driver Licence.
Be eligible for or hold a current Working with Children Blue Card.
Be eligible for or hold a current NDIS Worker Screening Card.
Benefits:
Offering a 9day fortnight
A fun curious supportive and hardworking team where we value our people.
Salary packaging options up to $15900 $30000 grossedup) per FBT year.
Worklife balance.
Opportunities to collaborate with experienced practitioners.
Organisationfunded access to Employee Assistance Program (EAP).
To apply for this position please submit a cover letter that addresses the Key Duties & Responsibilities criteria (above) along with your resume.
Please Note: You will be asked to provide a copy of the NDIS Worker Orientation Module Quality Safety and You certificate accessible for FREE via information specific to this role please contact or.
For further information about Community Lifestyle Support please visit our website
CLS is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
