IT Specialist
IT Specialist
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Job Description
Fish & Richardson the premier global intellectual property law firm is trusted by the worlds most innovative and influential companies. Fish was established in 1878 and now has more than 400 attorneys and technology specialists in the U.S. Europe and China. Our success is rooted in our creative and inclusive culture which values the diversity of people experiences and perspectives. Join Fishs Silicon Valley team in our fastpaced Information Technology Department as an IT Specialist.
How Will You Make a Difference
- Responsible for all workstation deployment and other handson requests within the local office including occasional afterhours work.
- Manage first and second level escalated enduser support issues through phone email remote and inperson interaction with all firm users depending on overall workload and application specialty.
- Configure support and troubleshoot network devices and enterpriselevel applications with support from other IT staff.
- Implement and integrate new applications/systems with support from other IT staff.
- Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
- Assist with support tickets as a second level escalation point.
- Deliver special purpose training programs for new hires summer associates and other firm employees as directed.
- Partner with the Applications and Software Development team to relay common questions and training needs to assist in developing training tools to increase system and program usability.
- Participate in an after hours on call rotation
What Will You Bring to the Table
- 3 years experience in MS Windows desktop and MS Office implementation management and support; preferably in a large professional services environment.
- Windows 10/11 A and Network Certifications.
- Superior interpersonal skills necessary to establish and maintain clientfocused relationships with partners attorneys clients and staff in person via telephone and via email. Ability to communicate technical information to nontechnical personnel.
- Selfdriving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
- Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery preferably within a highly demanding environment.
- Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
- Ability to participate in an after hours on call rotation 1 week every 13 weeks rotation)
- Ability to work onsite in the Silicon Valley office 5 days per week is required.
Why Fish
When you join our team we offer:
- Competitive pay and discretionary bonus opportunities along with a rich benefits package including comprehensive medical and dental coverage generous paid time off and tuition reimbursement
- Awardwinning retirement and profit sharing plans with employer contribution
- A familyfriendly atmosphere with backup child care as well as health and wellness initiatives
- A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement
- Our pay range for this position in Silicon Valley is $36.16 $57.01 per hour (based on working 35 hours per week)
Our Commitment to Diversity
As a firm that serves the worlds greatest visionaries we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients sustains our standing as a premier IP law firm and strengthens the fabric of our firm.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
