Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At theHiley Automotive Group we know to be bestinclass in the industry and to succeed that we need the best people. Thats why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work an engaging and collaborative environment recognition for performance and opportunities for growth and advancement.
Benefits
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90 day probationary period upon passing your evaluation
Responsibilities
Answer customer calls and establish followsup with service appointments.
Respond quickly to internet phone and live chat inquiries using email scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments
Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
Utilize BDCtracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills including Word Excel and Outlook (and preferably dualscreen experience)
Able to work any days/hours the BDC is open
Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
