Full-time - Bilingual Account ManagerJanitorial - Jupiter FL

Under the direction of the Operations Manager the Account Manager is responsible for the daytoday operational management of an assigned large Research Facility in Jupiter FL.

The Account Manager supervises and coordinates activities of associates including cleaning safety and maintaining the contracted scope of work.

Through strong communication and company support the Account Manager will focus on five key areas:

• Leadership Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement Creating Raving Fans of our client through positive customer relationships.
• Growth Identifying opportunities that improve our clients services and deliver growth.
• Safety Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping mopping dusting trash pickup and servicing restrooms.
• Primary client contact person for assigned account. Responsibility for regular facetoface client interaction and proactive resolution of any operational issues.
• Investigate customer complaints place customer complaint followup calls document findings and communicate recommended action plan to Senior Operations Manager.
• Complete safety audits and conduct safety training.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Assists the Operations Manager in coaching developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for EHub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate including providing ideas and plans for growth and improvements within the account.

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team.
• Clearly and effectively formulate directions for others effectively conveying expectations and what success looks like
• Build authentic relationships within the organization with customers and with the community.
• Strong employee and client focus
• Clearly demonstrates sound decision making and creative problemsolving skills.
• Possess personal qualities of integrity credibility and commitment to organizational values.
• Exceptional communication organizational and interpersonal skills with strong ability to make decisions.
• Proficient written and verbal English communication
• Ability to work in a fastpaced environment with changing priorities.
• Bilingual (Spanish/English)required

Qualifications and Experience Required

• Minimum of 3 years prior management or supervisor experience in the janitorial or facilities field. Must have experience managing front line service employees.

• Understanding of the service industry trends practices and process.
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Previous budgeting and/or P&L experience preferred.
• Must be at least 18 years old.
• A preemployment drug screen and criminal background check are required.
• High school diploma or GED highly preferred

Physical Demands

While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger handle or feel objects and tools or controls; reach with hands and arms; climb stoop kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race age sex creed ancestry disability sexual or affectional orientation marital or veteran status color religion national origin status with regard to public assistance or any characteristic protected under federal state or local law.

Required Experience:

Manager