Customer Support Specialist I- HYBRID
Customer Support Specialist I- HYBRID
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$ 45000 - 53000
1 Vacancy
Job Description
Job Title
Customer Support Specialist I HYBRID
Location(s)
LafayetteAbout Us
Revvity is a developer and provider of endtoend solutions designed to help scientists researchers and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11000 colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.
Find your future at Revvity
Horizon Discovery a division of Revvity is a leading provider of translational genomics research tools. We are recruiting for a Customer Service Associate to join our team.
Based in our office in Lafayette CO this role will be responsible for interfacing with and supporting internal and external customerswith all aspects oforder processing and query resolution contributing directly tothe Companys ability to meet sales goals and revenue targets.
Key Responsibilities:
Responsible for working with the commercial team to support processing orders in a timely and accurate manner.
Update and maintain sales data and information within the appropriate software systems
Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for customers both internal and external.
Contribute to the development of the ordering process to ensure Horizon continues to provide an excellent customer experience.
Develop basic product knowledge and a strong understanding of the shipping requirements by building a strong relationship with shipping and logistics.
Follow the procedures set down in the SOPs for accurate and timely entry of all orders.
Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
Undertakes relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.
Basic Requirements:
High School diploma or GED
2 years of experience in a customer service role
2 years working with Microsoft Office Suite (Outlook Excel Word PowerPoint).
Preferred Qualifications:
Ability to effectively prioritize tasks
Excellent verbal and written communication skills.
Experience working in the life science industry.
Experience with a customer relationship management (CRM) system.
Strong analytical and problemsolving skills.
Ability to work effectively in a crossfunctional and crosscountry team environment.
Excellent attention to detail and accuracy.
Compensation Range:
The base salary range for this fulltime position is $. The base pay actually offered to the successful candidate will take into account internal equity work location and additional factors including jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses equity or other benefits which may be applicable and are dependent on the level and position offered.
What do we offer
We provide competitive and comprehensive benefits to our are some highlights of our benefits:
Medical Dental and Vision Insurance Options
Life and Disability Insurance
Paid TimeOff
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvitys benefits by visiting ourBswiftpage. LogIn instructions are provided towards the bottom of the Bswift page.
*For benefiteligible roles only. Parttime and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal state and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the abilityor unable to usethe online application system and need an alternative method for applying you may contact.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
