Global CRM Commercial Excellence Manager - Specialty Products

As the Global CRM & Commercial Excellence Manager you will provide analysis and lead the optimization of sales operations business/sales strategy and corporate commercial excellence guidance. You will work with business leadership commercial teams and across support teams to achieve desired outcomes.

PPG offers excellent benefits including medical dental vision disability 401k plus additional retirement PTO and excellent opportunities for growth! You will report to the Sr. Manager Global Commercial Excellence.

Responsibilities:

• Accountable for activation implementation and optimization of commercial processes

• Development and interpretation of CRM and Pipeline metrics

• Drive adoption of processes and tools measure and demonstrate progress

• Drive CRM pipeline management and accountability with commercial team through defined cadence

• Provide recommendations on metrics and processes to encourage action and drive business performance to objectives

• Serve as CRM expert in the business: functionality data processes and best practices

• Develop and deliver training content for usage and enhancements of CRM and business selling process; training can occur via multiple modalities including one on one consultations

• Lead upcoming implementation of new CRM ensuring specific business needs are considered and addressed

• Work with IT on enhancements to CRM supporting business objectives

• Partner with marketing to develop effective lead process integrate in CRM and identify metrics to measure results and drive sales accountability

• Manage Skill Director process with the commercial team: training reporting and compliance

• Actively participate in PPG Commercial Excellence leaders group influence direction and advocate for Specialty Products

• Maintain best in class Commercial Excellence standards in Specialty Products business

Qualifications:

• BA/BS degree in business administration or related or equivalent combination of education training and direct experience.

• 7 years business experience in function related to selling organizations and processes

• CRM knowledge and experience: strategy functionality data and reporting; Salesforce experience is ideal.

• Ability to work collaboratively in a team and across all levels of an organization

• Data analysis and summarization skills; accomplished in excel (can perform complex functions) Power BI dashboards or similar tools.

• Effective and Persuasive communication skills

• Continuous improvement mindset change champion

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About us:

Here at PPG we make it happen and we seek candidates of the highest integrity who share our values with the commitment and drive to strive today to do better than yesterday everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are One PPG to the world.

We trust our people every day in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor and provide feedback on the process so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and wellbeing of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.