Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Guest Service Agent
Department: Front Desk
Primary Responsibilities:
Maintain a warm friendly and professional demeanor at all times
Professional speech and ability to communicate effectively and pleasantly
Check guests in and out according to hotel standards
Setting up and settling guest accounts according to accounting processes
Great phone etiquette
Maintain control of room keys
Ability to balance room inventory
Assist in accommodating guest requests
Be able to maintain bank handling according to standard operating procedures
Secondary Responsibilities:
Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
Maintain knowledge of resort amenity dining and activities
Arrive promptly for any shifts scheduled
Keeping the office clean and orderly (front and back offices)
Other project or duties to meet guest needs
Normal Working Hours: (Shift days)
Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime
To be successful in this position the ideal candidate must meet the following criteria
in addition to The Greenbrier Service Standards for All Employees.
Past Work Experience Requirements:
Prior hotel and / or customer service experience preferred
Educational Requirements:
High School Diploma or G.E.D.
Pursuing hospitality or related degree preferred
Technical Requirements:
Basic computer skills
General knowledge of office and telephone procedures
Knowledge of basic accounting functions
Experience with Opera (Property Management System) and Knowcross is beneficial
Required Supervision:
Reports to Front Office Supervisor and Front Office Manager
Must be able to work independently and make sound business decisions
Other Requirements:
Consistent demonstration of the Twelve Greenbrier Values
Commitment to the job
Flexible with regards to scheduling
Computer
Experience
Software
Level
(Beginner Intermediate Advanced)
Word Processing
WORD
BEGINNER
Spreadsheet
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills
Skill Level (Beginner Intermediate Advanced)
Typing (WPM)
BEGINNER
Data Entry
Other
Location of Work
Yes
Yes
X
Indoors
Heated
X
Outdoors
Below Ground
Temp. Fluctuations
X
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
X
Sitting
Walking
Climbing
Bending/ Stooping
X
Overhead Reaching
Arm/Hand Movement
X
Hand/Eye Coordination
Other (Define)
*Requirements are subject to change
Required Experience:
Unclear Seniority
Employment Type
Full-Time
