Spa Coordinator
Spa Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Spa Coordinator
Department: Spa
Primary Responsibilities: (guest interaction ordering responsibilities clean up duties clerical responsibilities etc.
Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
Accurately enter reservations for treatment room and therapist
Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
Ensures The Greenbrier experience
Adheres to policies of the facility
Reports any incidents or accidents to the Spa Director
Submits all paperwork and financial reporting when applicable
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
Maintains a monthly inventory of supplies and/or products when applicable
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
Participates in the Manager on Duty (MOD) schedule if applicable
Helps ensure facility is only accessed by actual members and/or guests and that it is safe and secure at all times
Greets each and every guest with a smile and direct eye contact
Goes the extra mile for members and guests by offering to make reservations find directions look up phone numbers etc
Uses time efficiently throughout shift by checking equipment locker rooms gift shop stocks inventory etc. Ensures proper coverage when its necessary to leave the area
Keeps area clear of clutter and personal effects
Informs coworker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
Informs facility manager of any member guest or facility issues
Enrolls members and guests in programs. Makes reservations for spa services and personal training when applicable
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales deposits and receipts when applicable
Assists staff with lifting and storing facility equipment furniture and products to help maintain facility and prepare for special events
Normal Working Hours: (Shift days)
3240 hours per week in season
Staffing requires availability on holidays and 7 day a week operation
Shifts Flexible
In order to be successful in this position the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.
Past Work Experience Requirements: (Type of work number of years required equivalent experience etc.
Retail and phone preferred
Experience with a cash drawer preferred
Customer Service experience required
Ability to lift 25 lbs
Educational Requirements: (Degree/Certification highest required/preferred field of study)
High School Diploma or G.E.D.
College Degree preferred
Communication Skills Requirements: (Verbal: phone inperson group; Written: memos documents)
Excellent communication customer service skills and work ethic
Ability to express information clearly
Excellent verbal and written skills
Technical Requirements:
Computer skills (Word and Excel)
Working knowledge of all services and products
Location of Work
Indoors
Heated
Work PosturesContinuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift)Infrequent (up to 3 hrs. in an 8 hr. shift)Rarely (up to .5 hr in 8 hr. shift)
Standing Continuous
Sitting Continuous
Walking Rarely
Climbing Rarely
Bending/Stooping Infrequent
Overhead Reaching Infrequent
Arm/Hand Movement Frequent
Hand/Eye Coordination Frequent
Lifting Requirements
Rarely (up to .5 hr in 8 hr. shift) 21 30 lbs
Horizontal Lift
Overhead Lift
Floor to Waist Lift
Grasping
Push/Pull
Carrying
Required Supervision: (Reports to Supervision provided number of people to supervise)
Reports to Assistant Spa Director
Other Requirements:
Must be able to multitask
Efficient well organized and able to handle a variety of duties simultaneously
Professional manner discretion and appearance
Energetic enthusiastic and motivational
Strong team player
*Requirements are Subject to Change
Required Experience:
IC
Employment Type
Full-Time
