Tree Tops- Supervisor II
Tree Tops- Supervisor II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Supervisor 2 Treetops
Department: Food and Beverage
Primary Responsibilities: (guest interaction ordering responsibilities clean up duties clerical responsibilities etc.
Support manager in daily operations of dining outlet through developing a high energy guest service focused team through leading employees in customer service and managing resources
Monitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained
Support and demonstrate dining room standards ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks
Collaborate with chef to improve food expediting process for any meal period (breakfast lunch and dinner)
Maintain a strong presence by visiting every table at least once during the experience
Monitor and continue opening and closing duties
Leadership:
oCommunicate necessary information to staff peers and superiors with energy and enthusiasm including running energetic informative daily lineups
oBuild morale and spirit
oPromote teamwork
oTrain and develop new hires
oEngage and coach employees in job performance
oEnsure safety standards and goals are practiced and attained
oEnsure company policies and work rules are followed
Secondary Responsibilities:
Ensure impeccable facility standards are maintained
Normal Working Hours: (Shift days)
Hours vary based on business demands and can average 812 hrs per day
Includes weekends holidays overtime and split shifts
In order to be successful in this position the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.
The selected candidate must be able to uphold the Greenbriers Vision as well as demonstrate the 12 Greenbrier values of Safety Honesty Excellence Respect Empowerment Pride Teamwork Loyalty Commitment Cleanliness Responsibility and Fairness.
Past Work Experience Requirements: (Type of work number of years required equivalent experience etc.
Food service or lead host experience preferred
Supervisory experience in hospitality industry
Educational Requirements: (Degree/Certification highest required/preferred field of study)
High School Diploma or G.E.D. required
College or related degree preferred
Communication Skills Requirements: (Verbal: phone inperson group; Written: memos documents)
Clear concise written and verbal communication skills
Excellent listening and comprehension ability
Understanding group dynamics and communicating effectively based on dynamics
Ability to anticipate guest needs and respond accordingly
Technical Requirements:
Ability to effectively use point of sale payroll and reservations software
To be aware of Forbes 5star and 5 diamond rating criteria and their evolution
Wine knowledge service and presentation
Must obtain WV Food Handlers Card
Computer literacy to include Microsoft Word Excel and Outlook
Required Supervision: (Reports to Supervision provided number of people to supervise)
Reports to Restaurant Manager
Supervise staff of 50
Other Requirements:
Consistent demonstration and modeling of the Ten Essential Attributes
Ability to remain and appear calm under stressful conditions
Excellent followup required
Ability to multitask
Detail oriented
Time Management and organization
Understanding of diversity
Knowledgeable about industry trends and stays abreast of industry trends
Understand collective bargaining agreement and works in partnership with the union
*Requirements are subject to change
Required Experience:
Manager
Employment Type
Temp
