CRM Lead
CRM Lead
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Job Description
What we do
Aion Bank is a fully regulated European bank and credit institution combining Vodenos cuttingedge private blockchainbased platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.
As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing BankingasaService (BaaS) offering across key European markets includingGermanyandPoland will see the bank embed its services ranging from account access and deposits to lending payments and loyalty programs directly into nonbanking digital platforms facilitating seamless customer experiences.
At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fastpaced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.
We are currently looking for a CRM Lead ready to join our adventure share our ambition and help shape the future of digital banking.What you will be doing
- Deliver CRM strategy for all set of bankmanaged interactions with customers across all digital channels i.e. what to whom and at what stage and how shall be communicated to engage users support them in onboarding help them to use products simplifying their life and open horizons about new products and services to try and enjoy
- Develop and run advanced CRM infrastructure necessary to operate hundreds of different campaigns set for various products origination funnels up/xsell and as service and relationship nurturing campaigns enabling a constant champion challenger performance measurement
- Develop and run instant triggered inApp/inweb campaigns supporting users to pass well thru digital banking products origination funnels
- Develop a robust underlying data infrastructure enabling targeted and relevant event triggered communication to customers
- Operate campaigns in a structured manner constantly assessing efficiency and setting new tests boosting users adopting new products and usage
- Taking care of customers satisfaction measuring customers satisfaction e.g. via NPS collecting customers feedback in App stores via inapp surveys etc.
- Operate all outbound communication across all channels towards customers like inApp ads customized landing pages ads push notifications email event. sms
- Develop advanced data analytics capabilities enabling best relevant offers to communicate based on a propensity to buy
Skills you should have
- Proven track record in leading a CRM team in financial / fintech industry ecommerce or in a role within a CRM infrastructure provider
- Demonstrated experience in CRM infrastructure development in a greenfield incl. having contacts to event. suppliers
- Experience in building effective product origination funnels and related eventbased and contextual campaigns
- Hands on experience in setting up CRM campaigns incl. champion challenger performance measurement
- Experience in procurement of suppliers and partners setting up SLAs with CRM infrastructure providers
- Skills in customer satisfaction measurement and feedback collection thru digital communication channels
What we offer
You will be provided anIndividual Development Budget dedicated to enhancing your professional skills.
You and your closest family will be covered with VIPlevel private medical care which includes dental treatment and ahospitalisation package.
We care for our colleagues well being therefore we coverpsychological consultations if you ever feel you need such support.
Aion bank account without fee.
We cosponsor your Multisport card and cover50 of its cost.
You will work on computer equipment that delivers the best user experience Apple MacBook.
Our office in Warsaw offers healthy snacks throughout the day.
Our process
Step 1:Talk with one of our Recruiters about your to date experiences and ambitions
Step 2:Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply even if youre not 100 sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
About us
Employment Type
Full-Time
