2505 Medical Receptionist
2505 Medical Receptionist
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$ 28 - 28
1 Vacancy
Job Description
Your Contribution
The Medical Receptionist is responsible for acting as the first point of contact for all patients/visitors presenting to TAIHS clinical services. The Medical Receptionist is required to greet patients/visitors on arrival coordinate patient appointments maintain patient admission records and perform other tasks relevant to ensuring the effective and efficient functioning of main reception. This role is critical in ensuring a high standard of customer service is provided to all patients and visitors to TAIHS clinics.
Key Responsibilities and Accountabilities
Duties & Responsibilities
Your key duties and responsibilities will include but are not limited to:
Undertake open and close procedures of the main reception area
Greet and welcome patients/visitors presenting to the clinic
Ensure a high standard of care and confidentiality is provided to patients doctors and workforce
Ensure the provision of excellent communication and customer service skills to patients and employees
Assist patients with enquires and appointments when they arrive at the clinic in person
Answer phones and incoming enquiries in a timely manner remaining confidential with information at all times
Book and confirm patient/transport appointments
Undertake general administrative duties to support the effective operations of the clinic
Ensure a friendly and courteous disposition with all communication
Ensure the accuracy of messages taken and appropriate announcement of callers to call recipients
Ensure competence in twoway radio operation
Ensure all client documentation is scanned accurately and in a timely manner
Ensure vehicle maintenance and servicing are maintained in consultation with Assets Facilities and Infrastructure Lead
Ensure patient appointments including bookings confirming cancellation rescheduling as required is actioned
Provide administrative support for Health Professionals i.e. filing scanning and photocopying
Required Qualifications and Experience
Certificate III in Business Administration/Business (Medical) Minimum requirement
Minimum 2 years experience as a receptionist or within an administrative customer service role
Competence in Microsoft Office suite applications including Word Outlook PowerPoint Excel and Google applications
Flexible and responsive to the needs of the TAIHS community and driven to achieve the best outcomes
Experience working with Aboriginal and Torres Strait Islander communities preferably in a health or community setting
Good written verbal visual and nonverbal communication skills to ensure positive engagement with staff clients and visitors
Demonstrated understanding of the principals of customer service
Demonstrated commitment to the principles of client/patient confidentiality
Required Licenses and Checks
Ability to pass a National Police Check no Serious/Criminal/Court Records
Current Blue Card (Queenslands Working with Children Check)
Current C Class Drivers Licence (Qld)
Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment
Current First Aid and CPR
Conditions and Benefits of the Position
TAIHS provides access to an employee assistance program and access to learning and development opportunities. Your employment experience with TAIHS will include worklife balance with competitive salary and benefits leave entitlements career progression opportunities and the chance to make a difference to the people and communities.
TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.
TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders ethnicities ages languages sexual orientations people with a disability and those with family responsibilities to apply.
To Apply:
Please visit the TAIHS Careers Page for more information and Position Description at: must submit the below documentation;
- CV/Resume
- One page cover letter detailing how you will achieve success in the position
Applications Close: Wednesday 12 February 2025 at 11.59pm
Email:
Website: IS AN IDENTIFIED ROLE FOR INDIGENOUS AND TORRES STRAIT ISLANDER PEOPLE.
Required Experience:
Junior IC
Employment Type
Full-Time
