Collections Representative I Remote in VA MD PA SC NC GA ONLY
Collections Representative I Remote in VA MD PA SC NC GA ONLY
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible for collection services on delinquent and bankrupt accounts with the goal of preventing charge offs and NonAccruals and reducing the Banks delinquency rates within the consumer lending portfolios.
Position Accountabilities
- Contact customers regarding delinquent accounts and payments; properly document all collection activity.
- Receive and service inbound collection calls.
- Review loan payment history.
- Utilize established programs to assist Bank customers in bringing their accounts current.
- Maintain confidentiality of the Banks customers personal and financial information.
- Contact credit bureaus for customer reports check customer references update addresses and gather additional information as necessary.
- Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts. Order liquidations foreclosures and repossessions when necessary.
- Conducts skiptracing research. Prepare DMV applications for repossession & duplicate titles.
- Perform other duties as assigned by management that enhance collection activity.
- Adhere to all applicable laws and regulations governing bank operations including compliance with Atlantic Union Banks Policy and Procedures.
Organizational Relationship
This position reports to the Supervisor Collections.
Position Qualifications
Education & Experience
- High school diploma or equivalent work experience
- Two or more years of collections experience
Knowledge & Skills
- High degree of professionalism
- Excellent customer service skills
- Excellent interpersonal communication and organization skills
- Ability to handle multiple tasks
- Flexible able to adapt to change
- Basic analytical and problemsolving skills
- Knowledge of financial institutions policies and procedures
- Intermediate PC skills
- Able to work independently
Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drugfree workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
