Bilingual Fairmont Gold Lounge Attendant Temporary Part-Time

Reporting to the Fairmont Gold Leadership Team responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service.
• Provide exceptional table service in the Fairmont Gold lounge.
• Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items garnishes contents and preparation methods.
• Proactively anticipate guests needs.
• Set up and break down all food and beverage presentations in the lounge (breakfast coffee/tea service bar service and canaps).
• Ensure the lounge is well maintained at all times including transitioning the ambiance between different food and beverage presentations.
• Ensure the lounge area remains pristine wellstocked and up to high standards.
• Clear dishes from guest tables and ensure cleanliness of the lounge and service areas.
• Collaborate with other team members (concierge front desk) to ensure smooth operations in the lounge.
• Create strong relationships with departments that support Fairmont Gold primarily the culinary and stewarding departments.
• Extend complimentary services (e.g. drinks) and inform guests of additional offerings when possible.
• Remember and cater to the personal preferences of returning VIP guests.
• Ensure all Fairmont Chteau Laurier policies procedures and corporate Fairmont Gold standards are known followed and acted upon at all times.
• Follow all safety and sanitation policies when handling food and beverage items.
• Organize and maintain the Fairmont Gold pantry and storage areas to ensure efficiency.
• Assist with inventory control for Fairmont Gold pantry and storage areas (food and liquor).
• Follow all sustainability standards and initiatives.
• Perform other duties as assigned.

Qualifications :

Qualifications:

• Food and Beverage serving experience with knowledge of highend dining etiquette required.
• Possess strong verbal communication skills (English and French) for interacting with guests and team members.
• Hold a smart serve certification.
• Flexibility to work evenings weekends and holidays.
• Have experience in a hotel resort or luxury setting especially in guestfacing roles (e.g. concierge front desk or lounge service).
• Demonstrate the ability to multitask including managing guest requests coordinating with departments and handling supplies.
• Maintain confidentiality and professionalism especially with highprofile guests.
• Be highly responsible and reliable.
• Demonstrate strong problemsolving abilities.
• Be able to work independently while maintaining high service standards.
• Adhere to dress code standards and possess a professional presentation.
• Bartending skills an asset.

Additional Information :

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Frequent loading pushing and pulling of luggage carts weighing up to 500 lbs
• Constant kneeling pushing pulling lifting

Frequent ascending or descending stairs and ramps

Fairmont Chteau Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS