Sr Program Manager WWRR Planning
Sr Program Manager WWRR Planning
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
As part of the WWRR planning team you will drive strategic initiatives that fundamentally shape Amazons return domain. This role sits at the intersection of customer experience operational efficiency and business growth requiring both strategic vision and analytical rigor. Youll have the unique opportunity to influence how millions of customers interact with Amazons returns while driving significant impact across diverse business and product teams. The position offers exceptional visibility and impact working directly with senior leadership to transform how we approach returns management.
In this dynamic role youll collaborate with diverse business stakeholders to identify validate and execute highimpact return reduction initiatives. Your responsibilities will span from strategic planning to tactical requiring you to dive deep into business metrics customer behavior patterns and operational data. Youll leverage advanced analytical and problemsolving skills to transform complex data into actionable insights presenting your findings through comprehensive documents to senior leadership. The role demands both creativity in solution development and rigor in . Youll need to balance competing priorities manage crossfunctional relationships and navigate ambiguous business challenges while maintaining focus on measurable outcomes.
Youll develop expertise in program management data analytics stakeholder management and strategic planning skills that are highly valued across Amazon. The fastpaced environment will challenge you to constantly learn and adapt while the broad scope of responsibilities ensures continuous professional growth.
Key job responsibilities
Strategic Initiative Leadership
Oversee the endtoend development and of multiple highimpact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration while defining clear success metrics and tracking mechanisms.
Analytics & Decision Making
Your role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights enabling datadriven decision making across the organization through clear compelling analysis and communication.
Stakeholder Management & Communication
A core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. Youll partner closely with Technology Product Operations and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential as will leading crossfunctional meetings and working sessions to align on priorities and plans.
Program Management &
Success in this role requires exceptional program management skills as youll oversee multiple concurrent initiatives through various stages of development and implementation.
A day in the life
Partner with business stakeholders to generate and validate return reduction opportunities
Lead program management for multiple initiatives from ideation to implementation
Conduct indepth analysis of customer behavior and business metrics
Develop and present strategic recommendations to senior leadership
Drive datainformed decisionmaking
Build and maintain relationships with crossfunctional partners
About the team
The WWRR Planning team within Returns & Recommerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazons cost flywheel.
We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational BIE and economist teams who together manage the lifecycle of returned and damaged products.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
SQL skills and experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of data visualization and reports tools experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this dynamic role youll collaborate with diverse business stakeholders to identify validate and execute highimpact return reduction initiatives. Your responsibilities will span from strategic planning to tactical requiring you to dive deep into business metrics customer behavior patterns and operational data. Youll leverage advanced analytical and problemsolving skills to transform complex data into actionable insights presenting your findings through comprehensive documents to senior leadership. The role demands both creativity in solution development and rigor in . Youll need to balance competing priorities manage crossfunctional relationships and navigate ambiguous business challenges while maintaining focus on measurable outcomes.
Youll develop expertise in program management data analytics stakeholder management and strategic planning skills that are highly valued across Amazon. The fastpaced environment will challenge you to constantly learn and adapt while the broad scope of responsibilities ensures continuous professional growth.
Key job responsibilities
Strategic Initiative Leadership
Oversee the endtoend development and of multiple highimpact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration while defining clear success metrics and tracking mechanisms.
Analytics & Decision Making
Your role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights enabling datadriven decision making across the organization through clear compelling analysis and communication.
Stakeholder Management & Communication
A core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. Youll partner closely with Technology Product Operations and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential as will leading crossfunctional meetings and working sessions to align on priorities and plans.
Program Management &
Success in this role requires exceptional program management skills as youll oversee multiple concurrent initiatives through various stages of development and implementation.
A day in the life
Partner with business stakeholders to generate and validate return reduction opportunities
Lead program management for multiple initiatives from ideation to implementation
Conduct indepth analysis of customer behavior and business metrics
Develop and present strategic recommendations to senior leadership
Drive datainformed decisionmaking
Build and maintain relationships with crossfunctional partners
About the team
The WWRR Planning team within Returns & Recommerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazons cost flywheel.
We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational BIE and economist teams who together manage the lifecycle of returned and damaged products.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
SQL skills and experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of data visualization and reports tools experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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