Position:Dealer
Department: Table Games
Primary Responsibilities:
Provide guests with the highest level of customer service including greeting customers making eye contact and maintaining an engaging expression
Responsible for knowing all policies and procedures of the specific game he/she is dealing
Provides all pertinent information to the players regarding hand totals or winning numbers and calculates payable odds to pay winning wagers.
Verifies beginning and ending chip and money balances and confirms supporting documentation.
Monitors game and notifies supervisor of any disputes problems or concerns with patrons as well as concerns of the patrons.
Initiates each round of play by dealing the cards/tiles offering dice spinning the ball or following the requirements established for each game.
Secondary Responsibilities:
Maintains a clean safe and hazard free work environment within their area of responsibility.
Recognizes internally issued promotional coupons and handles accordingly.
Exchanges paper currency for chips and receives fill and distributed credits with the proper notification.
Observes all wagers placed and reports anything suspicious to the supervisor
Complies with all regulatory requirements.
Creates and ensures an exciting and fun filled environment.
Normal Working Hours:
Must be able to work any shift any days and available on holidays.
In order to be successful in this position the ideal candidate must meet the following criteria
Past Work Experience Requirements:
Minimum one year experience in the hospitality industry.
MINIMUM QUALIFICATIONS:
Certificate from an accredited gaming school or equivalent.
Skilled in minimum of one major games (Blackjack Roulette Baccarat s Pai Gow Poker)
Must be able to obtain a state issued gaming license.
Educational Requirements:
High School Diploma or G.E.D. preferred
Certificate from an accredited gaming school or equivalent
Communication Skills Requirements:
Must be able to effectively communicate with customers.
Location of Work
Indoors
Heated
Work Postures
Standing Continuous
Walking Infrequent
Bending/Stooping Frequent
Arm/Hand Movement Continuous
Hand/Eye Coordination Frequent
Required Supervision:
Reports to Floor Supervisor/ Asst. Casino Manager/Casino Manager
Other Requirements:
Must be able to obtain a state issued gaming license.
Must possess excellent customer service and communication skills.
The selected candidate must be able to uphold the Greenbriers Vision as well as demonstrate the 12 Greenbrier values of safety honesty excellence respect empowerment pride teamwork loyalty commitment cleanliness responsibility and fairness
*Requirements are subject to change