PATIENT SERVICES COORDINATOR II - 32 hoursweek

High school diploma or equivalent required. Associates Degree in Secretarial Science/Business or a Secretarial Training Certificate Program desirable. Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting.Knowledge of computer skills necessary to use appropriate modules of Epic electronic medical record modules EOV CRMS ROE US Bank Patient Tracking Patient Gateway REVADULT MUSE andOutlook as required.Good command of the English language including medical terminology.Exceptional organizational skills flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environment.Excellent and effective interpersonal and communication skills.Demonstrated ability to work effectively and courteously with various groups of patients staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.Demonstrated indepth understanding of managed care and all other pertinent insurance/medical coverage.Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.Demonstrated understanding of Disaster protocols to include: fire safety and code calls per the mandatory training as outlined by MGH and JCAHO guidelines. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.The Patient Services Coordinator II under general supervision provides administrative support to health care providers in a highvolume ambulatory setting functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities complete tasks manage confidential patient information schedule patient appointments diagnostic testing referrals and other managed care related issues. Serves as an overall resource person for support staff. Greet patients in a professional businesslike manner.Registers and/or updates demographic PCP insurance and other key information elements for all patients seen within the practice. Ensures that existing with changes in registration information or new patients are transferred to the Contact Center. New patients to enable full registration to occur.Check in and check out patients as they arrive in a courteous manner.Schedule reschedule and cancel patient office appointments both internal and external to the practice. Review key registration elements with patients during time of scheduling.Send out confirmation/reminder letters in advance of appointments and do reminder calls to patients 48 hours ahead of their scheduled appointments.Answers telephone triages calls takes accurate and detailed messages using professional and courteous customer service techniques. Maintains confidentiality and privacy consistent with HIPAA guidelines.Performs all duties related to the Revenue Enhancement activities of the practice including but not limited to copay collection registration verification encounter form reconcilement etc.Provides basic information and instructions to patients regarding the practice and the Hospital. Arranges for transport interpreter and other services as required by the patients.Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.Collects copays from patients for the appropriate managed care plans and process copays for deposit.Reconciles encounter forms to the daily schedule tracks and follows up on outstanding encounter forms.Files/purges all patient related material in a timely manner for all health care providers. Ensures confidentiality is maintained.Receives sorts and delivers mail to the appropriate staff.Copies and faxes all materials in accordance with practice requirements.Provides cross coverage for other team members.Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients. Performs all checkin and out functions as outlined by the MGH/MGPO Front Desk Standards of Operations.Provides support and information to providers to problem solve and manage complex administrative patient issues.Understands all HMO Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans insurance and referral issues with an ability to perform electronic insurance verification.Understands financial services and selfpay resources and provides patients with information as needed.Triages and manages more complex telephone calls utilizing courteous customer service skills.Maintains confidentiality and privacy which is consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities including but not limited to registration verification copayment collection encounter form reconcilement etc.Schedules patient appointments and referrals for specialty visits and diagnostic testing as required. Coordinates the scheduling of diagnostic testing.Coordinates and tracks referral appointments and visits for decrementation.Provides cross coverage for other Practice staff members for absences vacations etc. and during variations in workflow as neededAssists with training and orientation of new staff where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.Works on special projects as directed. This is a 32 hour/week position.Hours are Monday through Thursday from 8:30am to 5:00pm.