Telemarketer

Job Description

MediPlex Healthcare Professionals LLC. is a certified Medicare Home Health Agency that offers comprehensive home health services to its clients. Quality care is the primary focus of our organization and we make every attempt to personalize our service to meet the needs of our clients. It is important to us that service standards exceed the industry average.

At MediPlex we encourage ongoing collaboration between our professional health staff and your physicians to design a plan of care that meets the clients needs.

We are looking for an enthusiastic Telemarketer to generate leads/referrals either by cold calling or answering requests in a fastpaced environment. You will be responsible for influencing previous or potential patients to receive skilled home health services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the patients requirements in a short time and present solutions that meet their needs. The ideal candidate will also have excellent customer service skills and be cooltempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the companys clientele.

Responsibilities

Cold call previous patients using a given phone directory and script to generate leads/referrals

Answer incoming calls from prospective patients

Use scripts to provide information about service features and present those service benefits

Ask pertinent questions to understand the patients requirements Record the patients personal information accurately in a computer system Deal with complaints or doubts to safeguard the companys reputation

Go the extra mile to meet the patients needs by being able to answer all questions and immediately address any concerns

Keep records of calls & leads and record useful information Requirements and skills

Proven experience as telemarketer or similar sales/client service role

Proven track record of successfully meeting sales quotas preferably over the phone

Working knowledge of relevant computer programs and telephone systems Excellent communication and presentation skills

Proficient in English

Skilled in negotiation and dealing with complaints

Persistent and resultsoriented

Patient and able to handle client rejection

High school diploma or GED equivalent

PartTime

Monday Friday

On Site