Partners eCare Director of Clinical Operations
Partners eCare Director of Clinical Operations
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Job Description
Were focused on a peoplefirst culture for our systems patients and ourprofessional family. Thats why we provide our employees with more ways toachieve their potential. Partners HealthCare is committed to aligning ouremployees personal aspirations with projects that match their capabilities andcreating a culture that empowers our managers to become trusted mentors. Wesupport each member of our team to own their personal developmentand werecognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actionsand behaviors. These values guide how we get our work done: PatientsAffordability Accountability & Service Commitment DecisivenessInnovation & Thoughtful Risk; and how we treat each other: Diversity &Inclusion Integrity & Respect Learning Continuous Improvement &Personal Growth Teamwork & Collaboration.
As a notforprofit organization Partners HealthCare iscommitted to supporting patient care research teaching and service to thecommunity by leading innovation across our system. Founded by Brigham andWomens Hospital and Massachusetts General Hospital Partners HealthCaresupports a complete continuum of care including community and specialty hospitalsa managed care organization a physician network community health centershome care and other healthrelated entities. Several of our hospitals areteaching affiliates of Harvard Medical School and our system is a nationalleader in biomedical research.
General Overview:
Reporting to the VP of Clinical Operations the Director of Clinical Operations is responsible for overseeing the daytoday operations of the Partners eCare Clinical Operations team. Providing input to the overall teams strategy this position plays a leadership role in executing the teams strategic plan to ensure effective communication across functional groups during all states of the project in order to achieve goals on time. S/He collaborates in the areas of Training Organizational Readiness and Clinician Engagement to ensure the operational efficiency of the overall team. Advises team leadership on project timelines finance management issues and human resources activities. Partners with Accenture and Epic resources to ensure adherence to the project plan and to eliminate barriers leading to success of the team.
Responsibilities:
Manages the daytoday operations of the Clinical Operations Team including Training Organizational Readiness Clinician Engagement Stabilization and Optimization.
Responsible for the of strategy governance structure metrics communication and approach for the Clinical Operations team. Reports team progress to VP of Clinical Operations.
Proactively identifies and addresses key risks; conduct risk/benefit analyses on an ongoing basis when necessary
Ensures the coordination of efforts to clear obstacle and barriers to overall success of the team. Escalating to the VP of Clinical Operations as needed.
Advises and informs Partners eCare leadership to aide in decision making and strategic planning.
Collaborates with Partners eCare teams (Applications Training Communications Clinical Deployment etc. to ensure overall approach and goals are being met.
Monitors entities progress and provides updates to Partners eCare leadership on entities strategy and approach.
Develops and implements processes to ensure that adequate resources are effectively utilized and aligned with the overall strategy of the team.
Collaborates with entity leadership to facilitate issue resolution and risk mitigation in a timely manner
Collaborates with Partners eCare directors as well as other clinical and operational leaders across the enterprise.
Mentors and helps to develop the careers of team members.
Uses the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Performs other responsibilities as allocated by the VP of Clinical Operations.
Supervisory Responsibilities:
No direct reports; oversees team of 20 people.
Codirects activities for a large number of consultants.
Skills Abilities and Competencies:
Understanding of the Partners Healthcare System policies and procedures
academic medical environment community/ political landscape and market/
industry position
Ability to drive issues to resolution through Partners
Demonstrated leadership ability in a complex environment
Solid knowledge of clinical operations and related business processes
Highly experienced in planning organizing prioritizing delegating and
supervising
Expert in exercising initiative judgment problem solving and decision making
Demonstrated ability to formulate and execute strategy
Exceptional communication skills including strong verbal written and
interpersonal skills
Strong leadership and mentoring skills
Ability to build and foster relationships in a highly complex and changing
environment
Strong facilitation and building consensus and navigating sensitive issues
Solid skill in negotiation with stakeholders vendors and other parties
Excellent organizational skills
Demonstrated ability to handle stressful situations in a calm and professional
manner
Partners HealthCare is an Equal Opportunity Employer & byembracing diverse skills perspectives and ideas we choose to lead. Allqualified applicants will receive consideration for employment without regardto racecolor religious creed national origin sex age gender identity disabilitysexual orientation military service genetic information and/or other statusprotected under law.
Required Experience:
Director
Employment Type
Full-Time
