***Please Note: This is a 6 months fixed term contract position based in Krugersdorp
My client that plays a leading role in developing sound tax policy and shaping fiscal legislation through participation in and dialogue with parliament has an exciting opportunity for a Membership Debtors Consultant to be responsible for calling and collecting all outstanding membership fees. Also be responsible for retaining members that want to cancel welcome new members and follow up on failed debit orders to ensure payments come through. Successful incumbent will have a daily target to call and a monthly target to collect.
This position has very high pressure with monthly quarterly annual ad hoc and irregular deadlines and collection targets. You will also be interacting with internal customers e.g. various departments or employees and external customers e.g. members students and professionals
Duties & Responsibilities
In order to be considered the following is required:
Matric (NQF4 or Higher
Computer Skills: Intermediate MS Word MS Excel MS Outlook
Minimum 2 3 years debt collecting experience
Working knowledge of GSuite
Wellspoken in the English language
Interpersonal Skills
Good timemanagement
Responsibilities:
Membership Debt Collection: Follow up on outstanding membership fees and ensure timely payments
Membership Annual Renewal: Manage the renewal process including reminders and payment collection
Promoting Debit Order Option: Encourage members to opt for debit orders to streamline payments
Onboarding New Members: Assist in registering and setting up new members in the system
New Member Invoicing & Collection: Issue invoices and ensure prompt payment from new members
Member Support & Query Resolution: Provide accurate information and assist members with paymentrelated queries
Processing Debit Orders: Handle new and failed debit orders ensuring timely followups
Invoice Completeness Checks: Verify that all members receive invoices on time and address any discrepancies
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