Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Front Desk Agent
Location: Shawnee Lodge & Cottages West Portsmouth Ohio
Salary: Hourly (commensurate with experience)
Benefits: Medical Dental Vision Paid Time Off 401k Employee Discounts and more.
Job Summary:
As a Front Desk Agent at Shawnee Lodge & Cottages you will be responsible for providing exceptional customer service to our guests as they check in and out of our hotel. You will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming stay for each and every guest.
Compensation & Benefits:
We offer a competitive hourly wage based on experience and a comprehensive benefits package including medical dental vision paid time off 401k employee discounts and more.
Responsibilities:
Greet and welcome guests as they arrive at the hotel
Check guests in and out of the hotel using our reservation system
Handle guest inquiries and resolve any issues or complaints in a timely and professional manner
Provide information about hotel facilities services and local points of interest
Process payments and maintain accurate records of guest transactions
Coordinate with housekeeping to ensure rooms are ready for new arrivals
Answer phone calls and direct them to the appropriate department or person
Keep the front desk area clean and organized at all times
Assist with other duties as assigned by the Front Desk Manager or General Manager
Requirements:
High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Excellent communication and interpersonal skills
Ability to work effectively in a fastpaced environment
Strong problemsolving and decisionmaking abilities
Proficient in Microsoft Office and reservation systems
Availability to work flexible hours including weekends and holidays
Must have reliable transportation to and from work
EEOC Statement:
Shawnee Lodge & Cottages is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
