Assistant Reservations Manager - Central Reservations
Assistant Reservations Manager - Central Reservations
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Job Description
Cheval Collection are looking for an Assistant Reservations Manager to support train and develop our central reservations team which is based in our Global office on Cromwell Road SW7
Our central reservations team of 10 reservations professionals provides a support sales service for our 14 luxury properties in London Edinburgh and Dubai. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences Cheval Maison and MY Locanda.
As Assistant Reservations Manager you will work closely with the Reservations Manager and Revenue team to foster a salesdriven culture within the reservations team and across the group making sure all enquires are converted into a win and that revenue targets are achieved.
You will be the systems expert for the team so advanced knowledge of a property management system (we have just successfully transitioned to Opera Cloud) is essential. You will enjoy working as part of the reservations team and will be invested in their training development and supporting them in all areas of reservations hospitality and the complexities of service apartment reservations. We cover reservations 7 days between the hours of 8am and 8pm so work varied shift pattern is expected including weekends.
Previous experience in supervising a team in a luxury environment and having worked in a role that has supported multiple properties would be a great background for this role.
As Assistant Reservations Manager some of your duties will include
- Managing the daytoday operation of the Cheval Collection Reservation Team
- To ensure service excellence standards and sales is the culture within the team
- Establishing and maintaining great working relationships both internally and externally including key agents and corporate contacts and direct guests.
- Communicating regularly with all teams particularly the revenue sales and finance teams
- Developing the team through guidance and culture
We would love to hear from you if..
- Have experience supervising a team for a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader and are invested in developing your team
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you..
- Competitive salary
- Annual bonus
- 30 days annual leave (increasing with service including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
And many more benefits!
If you thrive on being the best you can and want to join our awardwinning team then look no further and apply now!
Helpful to know
The role is based at 114a Cromwell Road London with the opportunity for hybrid working.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Required Experience:
Manager
Employment Type
Full-Time
