Concierge Partner on-site

About the Company:

Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement partnering with our clients to develop creative solutions for their most pressing challenges.

About the Team:

Concierge is a global team primarily responsible for providing Consilios exclusive clients with toptier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations project access and new engagement tasks).

What Youll Do:

With a passion for helping others and solving problems youll be helping clients over the phone and by email with their questions on how to login to the system navigate the interface and perform specific tasks. Youll be training clients on how to login to the system run searches and exports as well as use advanced features. When not actively supporting clients youll be fulfilling their requests such as account creations and project access requests.

What Shift Youll Work:

• Tuesday to Saturday 4pm 1am 16h00 01h00 SAST

The ideal applicant for this position has/is the following:

EDUCATION:

• Bachelors degree or higher (any discipline).

LANGUAGE:

• Multilingual in English AND at least one of the following: French / Spanish / German / Mandarin / Cantonese.

APTITUDE:

• Digital Intelligence ability to acquire and apply new knowledge related to digital technology.
• Digital Literacy ability to find evaluate and clearly communicate information through multiple mediums.

EXPERIENCE:

• At least 23 years in either customer service tech support legal government financial or hospitality roles.
• Operating Systems Windows and Mac.
• Microsoft 365 Office (Excel Word & PPT) Visio and Sharepoint.

CUSTOMER SERVICE SKILLS:

• Strong communicator both written and verbally.
• Active listener gains knowledge while engaging with the speaker.
• Team player capable of working independently or collaboratively with colleagues as situations arise.
• Flexibility to adapt to regional communication styles.
• Patience & Empathy when supporting clients of varying technical proficiency.
• Client advocacy when collaborating with other teams or when providing the client with status updates.

LOGICAL THINKING SKILLS:

• Problem Solver capable of identifying issues and communicating resolution steps clearly.
• Assessor can identify scenarios that require escalation to either Concierge Leadership or other teams.

EXTRA CREDIT FOR:

• Previous experience in eDiscovery industry.
• Previous experience with eDiscovery systems such as Relativity Everlaw and NUIX.
• Previous experience with user access systems such as ActiveDirectory and Azure.
• Existing Consilio employees with at least 1 year tenure.

Consilios True North Values:

• Excellence We strive to make every client our advocate
• Passion We DO because we CARE
• Collaboration We win together through teamwork and communication
• Agility We flex adapt and embrace change
• People We value respect and invest in our teammates
• Vision We create clarity of purpose and a clear path forward

Consilio LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.