Cloud Support Engineer I
Cloud Support Engineer I
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Salary Not Disclosed
1 Vacancy
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide topnotch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others.
Responsibilities
Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities
Collaborate and communicate effectively with peers internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customerfacing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Work in a strong team environment
Qualifications
Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
Exposure to Python REST API Java SQL HTML or XML/XSL technologies
Windows/Linux system administration knowledge
Minimum of 2 years of IT customer service experience / strong customer focus
Minimum of 1 year of Strategy Platform usage or administration knowledge
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload multitask meet deadlines and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred: Cloud Certifications (AWS Azure Google Cloud)
This position requires a minimum of four days per week onsite at our Tysons Corner VA office
Qualifications :
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race creed color religion national origin sexual orientation gender identity disability veteran status sex age genetic information or any other legallyprotected basis.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at.
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Additional Information :
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race creed color religion national origin sexual orientation gender identity disability veteran status sex age genetic information or any other legallyprotected basis.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at.
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
