Design Pattern Maker

Designer Pattern Maker

About the Role

Performs customer service / design duties providing the customer a single point of contact for placing orders and representing the company in a positive and professional manner regarding all matters relating to sales service and design. Transforms a physicians prescription into a custom designed support using a computer aided autocad system which utilizes design knowledge & techniques.

Were looking for people who embody our values arent afraid to challenge innovate experiment and move at a fast pace. Were always looking for ways to improve our products and ourselves. If this is you wed love to talk.

What You Will Do

• Develops custom seamed garment patterns through the use of GDS design system or through hand drawing of template patterns.

• For computer generated designs makes needed modifications by applying design guidelines for pressure stretch and best fit shape.

• For orders of low volume and/or high complexity develops the pattern by manually drawing the design on a paper. For manually drawn patterns ensures best fit shape through the use of additional calculation and design tools.

• Completes audit of customer order using customer order form & prior order history to ensure an accurately designed or modified garment making corrections as needed.

• Works directly with customer to resolve any issues such as discrepancies missing information or design questions. Makes modifications needed and records any internal errors to the appropriate department.

• Reviews analyzes and makes recommendations on design issues directly to customer or to Customer Service for verification call to customer.

• Maintains quality of 96 or above on work processed.

• Supports patient record management by following procedures for retrieval storage and maintenance of patients files.

• Interacts with customers via telephone and other media (internet fax email etc. while entering orders verifies product description quantity shipping and billing information with a high level of accuracy on orders.

• Coordinates method of shipping with the shipping carriers and other outside agencies to answer shipping questions provide information or expedite shipping.

• Creates pleasant and professional environment to promote positive interaction with both internal and external customers.

• Other duties as assigned

Who You Are

• High school diploma or equivalent; associate degree preferred.

• Must be able to read write and speak English; required for the safe and effective performance of the job

• Good communication skills oral/written as well as good reading comprehension and spelling skills

• Ability to work directly with customers to prevent and resolve problems. One year experience in a customer service environment preferred.

• 10key skills

• Familiarity with computer programs including word processing and spreadsheets.

• Applied math skills including proficiency in fractions decimals and metrics.

• Independent judgment decision centering around patients physiology diagnosis required stretch and fabric availability as well as support style and options ordered

• Understands cutting sewing and measuring and fitting of garments for design

What We Can Offer You

At Essity we believe everyones learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Day 1 Benefits 401K Match Generous PTO Company Paid Holidays Collaborative and Inclusive Culture Empowering & Engaged Leaders Working with Powerful Purpose & Sustainable Impact Learning and Growing in your Career Supporting Wellbeing & Sustainable Working Life Lifechanging Innovations Competitive Total rewards

Additional Information

The Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to racecolor gender sex age religion creednational origin ancestry citizenship maritalstatus sexual orientation physical or mentaldisability medical condition military andveteran status gender identity or expressiongenetic information or any othercharacteristic protected by federal state orlocal law.

If you require reasonableaccommodation as part of the applicationprocessplease contact

Together we are improving lives every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier more hygienic and safer place. With impactful innovations coupled with sustainable solutions we strive to reach more people every year with the necessary and essential solutions for wellbeing.

Job Requisition ID: