Personal Hospitality Expert
Personal Hospitality Expert
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1 Vacancy
Job Description
Job Title:Personal Hospitality Expert
Department:Reservation Sales Department
SUMMARY
The Reservation Sales Agents primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively. The ideal candidate would be courteous selfmotivated and detailoriented.
Responsibilities
Reservation Sales Agent Tasks:
Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a clear and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the city including restaurants and entertainment
Strong ability to multitask and pay attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook Word Excel). NAVIS Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth fast paced business
QUALIFICATIONS
The following list is representative of the knowledge skill and or/ability required for the Reservation Sales Agent to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in nonhospitality related field will be considered. NAVIS Certification a plus.
Communication Skills
Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Ability to answer clients questions and successfully resolve issues and/or negotiate matters related to clients account.
Ability to read analyze and interpret general business contracts and write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.
Computer and Mathematical Skills
NAVIS Narrowcast and Dashboard knowledge is preferred. Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages. Ability to apply concepts of basic algebra and geometry. Must possess thorough knowledge of MS Windows and Office (Word Excel Outlook Explorer etc). Ability to type quickly and correctly using an Online Chat Feature is important.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Physical Demands
While performing the duties of this job the employee is frequently required to stand walk sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employment Type
Full-Time
