Strategic Accounts Manager 51846

Job Title: Strategic Accounts Manager

This position works to support the Strategic Account Directors while assuming ownership of service to assigned accounts in alignment with the OPS Strategic Plan. As the Manager you will be the primary customer service contact to Strategic Account key contacts and work closely with the Strategic Accounts team to ensure alignment with their objectives.

• Ensures that Safety is the number one priority.
• Coordinate the completion and response to RFQ/quotes for supported Directors and Customers.
  • Work with Directors and Procurement to assemble necessary data to insure RFQ is executed at the highest level.
    • Confirms specifications drawings usage information and service requirements in coordination with SA Directors
  • Coordinates communication between Procurement Strategic Account Directors and the customer.
  • Responsible for the insuring responses are accurate and complete by desired request date.
• Manage new account transitions.
  • Coordinates/facilitates transition planning and activities with SA Director to include:
    • Account Setup
    • New Item setup
    • Works with procurement on initial inventory levels
    • Service requirements documentation and communication with impacted facilities
    • Rebate accrual setup
    • Host cadence calls throughout transition with all impacted facilities Sales Reps and Strat Director to insure high levels of communication and coordination
    • Host weekly cadence with customer contacts to insure high levels of communication
• Serve as primary account contact.
  • Ensures service levels are maintained across impacted platform
  • Reviews ongoing inventory demand and adjusts as needed
  • Tracks Aged Inventory and communicates with SA Directors and customer
    • Works with Procurement to adjust reorder levels as required
  • Maintains high level of communication with customer and SA Director as to the status of the account
  • Addresses customer situations that arise on an as needed basis
  • Works with local teams to ensure service commitments are maintained consistently across serviced locations
• Facilitate the QBR process for assigned customers.
  • Collects relevant data in advance or QBRs including the creation of update deck
    • Usage and service reporting
  • Participates in QBRs for assigned customers
  • Tracks relevant cost savings and/or other special projects for assigned customers
• Facilitates rebate management and payments
• Contract management and input into Contract AI
• Facilitates auto price management
  • Customer price list management
  • Maintain customer database of contracts
  • Margin improvement initiatives
  • Identify and monitor item categories by site
  • Performs other duties and/ or responsibilities as assigned.

Education and Experience:

• • 5 years experience in high level national/global customer support.
  • Previous experience in industrial packaging is preferred.

Knowledge Skills & Abilities:

• • Proven ability to executive resultsdriven strategies that are aligned with business goals and objectives.
  • Strong project management skills to allow for timely planning executing and reporting on multiple projects at the same time.
  • Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the company.
  • Ability to meet deadlines; professionally maintain composure and effectiveness under pressure and changing conditions.
  • Strong organization skills
  • Strong writing skills
  • Strong verbal and communication skills
  • Strong analytical planning and negotiation skills
  • Team player
  • Successoriented persuasive and outgoing personality
  • This position requires the ability to demonstrate the following competencies:
    • Business Mastery
    • Integrated Leadership
    • People Development
    • Change Management
    • Intellectual flexibility & technical acumen
  • Proficient in PC computer skills:
    • Excel
    • Word
    • PowerPoint
    • Power BI
    • Teams
  • Extensive ERP and subsystem experience
    • SAP
    • Oracle
    • Ariba
    • Coupa