JNR IT Technician
JNR IT Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Key Responsibilities:
Technical Support:
- Provide firstline technical support to clients and internal users troubleshooting hardware and software issues.
- Assist with the setup and configuration of computer systems printers and other IT equipment.
- Respond to and resolve help desk tickets on time escalating issues when necessary.
- Provide firstline technical support to clients and internal users troubleshooting hardware and software issues.
Installation and Maintenance:
- Assist in the installation configuration and maintenance of hardware software and networking equipment.
- Perform routine maintenance on IT systems including updates backups and security checks.
- Ensure that all IT equipment is functioning optimally and efficiently.
- Assist in the installation configuration and maintenance of hardware software and networking equipment.
Network Support:
- Assist with the setup and management of network systems including routers switches and wireless networks.
- Troubleshoot network connectivity issues and ensure stable and secure network operations.
- Assist with the setup and management of network systems including routers switches and wireless networks.
Documentation and Reporting:
- Maintain accurate records of all support requests resolutions and technical activities.
- Document procedures for common technical tasks and issues.
- Prepare regular reports on system performance support requests and any issues encountered.
- Maintain accurate records of all support requests resolutions and technical activities.
User Training:
- Assist in training users on new hardware and software ensuring they are comfortable and proficient with the technology.
- Provide guidance and support for users to ensure the effective use of IT systems.
- Assist in training users on new hardware and software ensuring they are comfortable and proficient with the technology.
Qualifications:
Education:
- A diploma or certificate in Information Technology Computer Science or a related field is preferred.
- A diploma or certificate in Information Technology Computer Science or a related field is preferred.
Experience:
- 02 years of experience in an IT support or technical role.
- Basic understanding of computer hardware operating systems (especially Microsoft Windows) and common software applications.
- Experience with networking and troubleshooting is a plus.
- 02 years of experience in an IT support or technical role.
Skills:
- Strong problemsolving skills with the ability to diagnose and resolve technical issues.
- Excellent communication skills both verbal and written.
- Good organizational skills with attention to detail.
- Proficiency with Microsoft Office Suite and basic IT tools.
- Strong problemsolving skills with the ability to diagnose and resolve technical issues.
Certifications (Preferred but not required):
- CompTIA A or equivalent certification.
- Microsoft Certified Professional (MCP) or similar certification.
- CompTIA A or equivalent certification.
Personal Attributes:
- Eager to learn and develop in the IT field.
- Ability to work both independently and as part of a team.
- Strong customer service orientation with a focus on delivering highquality support.
- Reliable and punctual with a strong work ethic.
Physical Requirements:
- Ability to lift and carry IT equipment such as computers and networking devices.
- Willingness to occasionally travel to client sites for onsite support.
Benefits
Required Experience:
IC
Employment Type
Contract
