Senior Family Support Case Manager

THE VACANCY
There is currently one vacancy located in the HealthFamilies America program within the Maternal Paternal Child and AdolescentHealth (MPCAH) unit of the Public Health Department. However the eligible listresulting from this recruitment may be used to fill future vacancies withinother program areas.

MATERNAL PATERNAL CHILD AND ADOLESCENT HEALTH (MPCAH) UNIT
Maternal Paternal Child and Adolescent Health (MPCAH) is dedicated tocoordinating services for families including teens pregnant women mothersfathers caregivers and children in Alameda County. MPCAH enhances accessto comprehensive quality health care and focuses on early intervention andprevention services. The goal is to reduce health disparities protectand improve health outcomes among Alameda County families including pregnantwomen parenting women and men and their children.

MPCAH programs work to ensure that women children youth fathers andfamilies achieve optimal health and wellbeing through the provision ofclientcentered culturally responsive strengthsbased services and supportscombined with community transformation efforts that aim to improve neighborhoodconditions.

HEALTHY FAMILIES ALAMEDA COUNTY
Healthy Families Alameda Countyis a voluntary homevisitation program designed to promote family and child health and wellbeingthrough a variety of services including child development access to healthcare and parent education. The program targets at risk pregnant women andfamilies with newborns under 2 weeks of age. Services are provided until thechild reaches 3 years. One of the two positions will be serving Spanishspeaking families.

THE IDEAL CANDIDATE
In addition to meeting the minimum qualifications below theideal candidate will have experience conducting in homeand communityvisits with clients conducting outreach administering screenings andassessments and maintaining timely and accurate documentation related toclient needs and services provided. Additionally the ideal candidate willpossess the following critical attributes:

• Experience using a collaborative process to assess recommend plan for and provide comprehensive case management in clients homes or in the community.
• Exceptional written and verbal communication skills and the ability to communicate effectively with diverse audiences and in a variety of contexts.
• Eagernessto understand client needs actively seeking information to understand client circumstances problems expectations and needs and verifying understanding.
• An understanding of the impact internal and external issues (e.g. economic political social trends) have on the work of the organization.
• Ability to work effectively with individuals of diverse cultures interpersonal styles abilities motivations or backgrounds.
• Ability to build and maintain professional constructive and collaborative relationships with diverse communities organizations and local public and private service providers.
• Ability to generate relevant options for addressing problems/opportunities and achieving desired outcomes.
• Ability to effectively manage conflict; taking positive action to resolve conflict in a way that addresses the issue dissipates the conflict and maintains the relationship.
• Experience interacting with clients and peers in a way that gives them confidence your intentions and those of the organization.
• Professional Integrity displaying and promoting high standards of ethical conduct and behaviors consistent with agency and governmental standards.
• Ability to remain selfreflective and open to suggestions and ideas.
• Knowledge of and familiarity with Windows based computer programs and electronic case management systems.

• Targeted Case Management Reporting (TCM)
• Assessment skills including facility with validated screening tools.
• Extensive knowledge of community and governmental services and resources
• Interest in working with multistressed and multicultural families and the communities in which they live.
• Experience observing clients recording information conducting client interviews implementing service plans
• Ten Essential Public Health Services
• Problemsolving techniques handling crisis intervention matters and using proper decision making skills
• A strong desire to help others and the ability to establish trusting relationships
• Effective communication and interpersonal skills including reflective practice
• A sense of responsibility and the ability to manage time effectively.
• Interviewing techniques and methods including motivational interviewing.
• Understanding of basic social needs attitudes and behavioral patterns; the principles of counseling and health education health promotion disease prevention and preventive health care.
• Community structures and dynamics and method of group facilitation.
• Outreach experience and knowledge of program development implementation and evaluation.
• Public Health funding mechanisms and compliance
• Computer database operation and basic data entry skills.

• Provide interventions to clients beyond supportive counseling and health education.
• Chart all client interactions succinctly and within the charging guidelines provided by the evidencebased model.
• Establish and maintain effective working relationships with clients their families professionals paraprofessional and support staff in the department outside agencies schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively both orally and in writing with linguistic and cultural proficiency.
• Follow prescribed procedures and policies.
• Obtain and maintain accurate case information in electronic database format.
• Understand and accept differences in attitudes toward health problems resulting from medical cultural socioeconomic and other factors Analyze client activities and integrate appropriate program activities/services.
• Understand the connections between social conditions (income/community economics transportation education housing incarceration) and individual and community health
• Use knowledge to assist clients in accessing resources that address barriers.
• Establish trust with families in order to obtain accurate personal sensitive and confidential data from clients across ethnic and cultural lines.
• Research prepare and deliver preventive health presentations.
• Recognize the contributions of diverse opinions and perspectives
• Incorporate ethical standards of practice into all interactions with individuals organizations and communities
• Leverage assets and resources for improving the health of a community
• Communicate information to influence behavior and improve health