Sales Support Coordinator
Sales Support Coordinator
Posted on :
07-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a familyowned business and the innovative spirit of a startup both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and overachievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Join our FrontEnd Sales Operations team as a Customer Sales Support Coordinator at Coates Group! In this role youll be the key point of contact for customer inquiries quotes and sales orders within our New Stores Remodels and Takeover programs. Your ability to handle critical customer requests and collaborate across teams will be essential in ensuring a seamless LeadtoOrder process.
Responsibilities:
- Provide exceptional customer service responding promptly via phone and email.
- Manage and track customer issues using Coates support software ensuring timely resolution.
- Proactively engage with Franchisees to prevent order delays and handle escalations efficiently.
- Send quotes customer inquiries and handover emails daily.
- Ensure accurate Sales Order data for a smooth handover to the Deployment team.
- Follow up on unresponsive customers to keep processes on track.
- Work closely with internal teams (Sales Operations Deployment Supply Chain) to drive a customercentric culture.
- Support process automation to enhance customer experience.
Qualifications & Experience:
- High school diploma required; Bachelors degree preferred.
- Experience in customer service or support (B2B experience a plus).
- Proficiency in Microsoft Office (Excel); familiarity with Salesforce Synergy or Exact is a plus.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to multitask in a fastpaced highvolume environment.
- Strong problemsolving skills and a passion for customer success.
Success Factors:
- Timely response to customer calls and emails ensuring a turnaround within24 hours.
- Follow up Weekly on unresponsive customers to ensure our downstream processes are not compromised
- Send handover email to Deployment team within 48 hours of a quote being signed.
- Collaborate with backend Sales Operations team & deployment teams to verify andensure the accuracy of all data in Sales Orders for a smoothhandover
- Embrace and embody Coates Core Values every day.
- Help drive process automation to improve the relationship with the customer.
Capabilities:
- Strong written and verbal communication skills with a professionaldemeanor.
- Team player with the ability to workindependently.
- Effective collaboration with various departments to meet customerneeds
- Innate ability to build and maintain positive customerrelationships
- Exceptional problemsolving skills and a genuine passion for customerassistance
- Proficientmultitaskingin a fastpaced environment with high volumesof customer inquiries.
$55000 $58000 a year
The annual base salary range for this position is based on the candidates experience qualifications and skill set. The position is also eligible for an annual discretionary bonus. In additionCoates Group offers a comprehensive benefits package including medical dental and vision insurance; a 401(k) plan with employer match; short and longterm disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forwardthinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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