Special Collections Recovery Representative
Special Collections Recovery Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Southeast Toyota Finance is seeking a Special Collections Recovery Representative to join our team. This role involves contacting customers with deficiency balances on their auto finance contracts negotiating account resolutions and utilizing skiptracing techniques to locate customers. The ideal candidate thrives in a dynamic environment and can successfully manage both manual and dialerbased calling strategies.
Key Responsibilities:
Contact customers with outstanding deficiency balances and negotiate account resolutions with minimal supervision.
Document and report collection activities in a timely and reliable manner.
Utilize skiptracing skills and internetbased tools to locate customers.
Work efficiently in a highvolume dynamic environment using both manual and automated dialing strategies.
Qualifications & Skills:
Proven experience in collections with solid negotiation skills.
Previous collections or skiptracing experience preferred.
Ability to work independently and manage multiple tasks efficiently.
Sales experience and knowledge of the auto finance industry are a plus.
Proficiency in PC and keyboard skills.
Strong written and verbal communication skills with the ability to be assertive yet professional.
Great organizational and followup skills.
Positive enthusiastic and selfmotivated approach.
Knowledge of internet search tools for locating customers.
Flexibility to work evenings weekends and some holidays as needed.
Bilingual skills are a plus.
#LIKB1
#LIHybrid
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
