IT Analyst - Workplace Engineer
IT Analyst - Workplace Engineer
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Job Description
Exciting opportunity for an IT Analyst to be based onsite in our Bethlehem PA office. Development Center who will handle Tier 1 and 2 support cases across multiple locations including travel to Hansen offices data centers and client offices when required keep systems updated perform security patching and manage Incident & Request tickets within the agreed business SLAs. This position will manage ON/OFFBoarding requests share knowledge and produce reports to then share with the Workplace team and the Global Workplace Manager.
- You have strong problemsolving skills with a proactive approach to identifying and resolving IT challenges that is backed by your excellent communication abilities asset and vendor management skills.
- You have a degree in Information Technology Computer Science or Engineering or related equivalent experience and certifications.
- You will have previous experience in an onsite and/or remote IT Support User/device access management & security tools with Microsoft Systems & Products including but not limited to; Windows MS 365 Admin Centre Azure Entra ID Active Directory SharePoint and OneDrive.
- You will bring knowledge of multiple levels of technology support including but not limited to; Atlassian Jira Confluence Templo VDIs & VMs Group Policies DHCP DNS TCP/IP Backup systems and PowerShell.
- You have 2 years of experience in a similar role and appropriate tertiary qualifications and a passion for IT Support and working in a modern software development business that is customercentric.
- You bring knowledge in Systems licenses; including Microsoft & Docker Licenses MacOS devices and systems working with Mobile devices; including iOS and Android SentinelOne Zscaler Beyond Trust ProofPoint Global Protect ITSM and Ticketing systems
The IT Analyst is responsible for workingonsite within Hansens IT Services department.
- You will be responsible for Tier 1 and 2 support cases across multiple locations travel to Hansen offices data centers and client offices when required keep systems updated perform security patching and manage Incident & Request tickets within the agreed business SLAs.
- You provide quality support and services to internal and external business units and clients while ensuring smooth operation of Hansens IT systems that will minimize downtime and enhance productivity by delivering efficient and effective technical resolutions & solutions within agreed business SLA
- You will assist endusers with ITrelated problems by resolving technical issues through calls emails and correspondence that may include troubleshooting hardware and software issues maintaining security & network infrastructures.
- You act as a backup point of escalation prior to escalation to the Hansen Global Workplace Manager other Hansen IT & Business teams and out Service Provider(s).
- Your role also includes participating in and leading ad hoc IT projects as well as creating and implementing Change Requests using standard Change Management processes.
- As an associate level Workplace Engineer you are responsible for implementing Hansens policies and regulations and involves coordinating with Hansen and its customer support business teams to gather data install configure as well as support laptops desktops printers and mobile devices when required.
Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy our offices with an inclusive atmosphere opportunities for growth and recognition for your exceptional performance. Our team will unveil the details of our benefits package during the selection process.
Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With customers in 80 countries we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.
If you possess the desired skills and enthusiasm please connect us by Apply Now via the link or visit our career page.
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Visit our website athansencx.comfor more information.
#BethlehemPA
Required Experience:
IC
Employment Type
Full-Time
