Field Support Specialist I
Field Support Specialist I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Chloeta is seeking a Field Support Specialist I to join our Catastrophe Command Center (CCC) team. This role will facilitate efficient operations and communication with a focus on providing essential support to our field operations.
Duties/Responsibilities
- Maintain communication with field units relaying situational updates to supervisory and management personnel within the command center
- Upkeep center communication log and track all incoming and outgoing communication efforts.
- Assist in creating documentation and plans that support field responses.
- Distribute automated calls as required.
- Use radio systems and other communication devices to maintain contact with field crews.
- Answer incoming telephone traffic check and forward voicemails to appropriate personnel.
- Maintain a trackable log system for all forms of communication.
- Coordinate prepare and distribute travel and lodging arrangements ensuring all plans are approved within budget and shared with relevant personnel according to established guidelines.
- Manage and track travel expenses including invoices receipts credit card statements credit card authorizations.
- Record and distribute meeting minutes.
- Schedule home inspections by coordinating between homeowners clients and individual engine teams adhering to specific scripts and client expectations.
- Manage home inspection schedules by communicating directly with homeowners and engines for any updates that would support optimal customer service.
- Maintain accountability of assigned equipment.
- Relay intelligence gathered from the field back to the Catastrophe Command Center (CCC) to support response efforts and program objectives.
- Assist the field in executing work orders.
- Help facilitate documentation used in operational and planning meetings.
- Complete incident reports when necessary and follow policy in forwarding to correct department.
- Respond to client request/inquiries following expectations established by management.
- This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to maintain confidentiality over information conversations and Client information.
- Proficient in Microsoft Office Suite Adobe Acrobat Google Workspace spreadsheets online forms and related software.
- Excellent organizational skills with high attention to detail.
- Basic understanding of clerical procedures and systems such as record keeping and filing.
- Ability to work independently selfstarter.
- Understanding of multichannel radio protocols and telephone communication systems with medium to large incoming/outgoing facilitation needs.
Education and Experience
- Required: High school diploma with minimum of 12 years of experience in a dynamic professional office environment.
- Preferred: Associates degree and background working in call center dispatch center or other operations/communications centers.
- Preferred: Customer service or Field Support Service experience
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- This role routinely uses standard office equipment such as computers phones etc.
- May be subject to oncall duties included but not limited to evenings weekends and holidays
Benefits
Eligible employees receive the following benefits:
- Health Dental and Vision Insurance
- Health Savings Account (HSA)
- MDLIVE
- Benefit Hub
- Paid Annual Leave/PTO
- Paid Sick Leave
- Paid Holidays
- 401(k)
- Basic Life
- Voluntary Life Insurance
- Accident Insurance
- Short Term Disability
- Long Term Disability
- Employee Assistance Program (EAP)
Preemployment Requirements
Due to the nature of Chloetas services this position is contingent upon completing with a satisfactory outcome some or all of the following preemployment background screenings: government security clearance federal and state criminal background checks drug test (urinalysis) Motor Vehicle Record (MVR) review educational history employment history and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA) preemployment background screenings will require the employees written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally employees are required to complete the federal I9/EVerify process.
Drug and Alcohol TestingPolicy
Employees may be subject to undergoing additional drug screens and/or alcohol testing at any time during the period of employment including without prior notice.Please be advised that this position is considered safetysensitive for purposes of Chloetas drug and alcohol testing policy pursuant to Oklahoma Statutes title 63 section 427.8(K).
EEO Statement
Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
About Chloeta
Chloeta is a Native American owned enterprise providing a diverse range of engineering scientific and technical solutions to support military energy homeland security emergency preparedness and critical infrastructure requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
