E-Commerce Operations Associate
E-Commerce Operations Associate
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Job Description
POSITION SUMMARY:
The ECommerce Operations Associate will be responsible for daytoday operations of our ECommerce website. This role involves fulfilling orders as well as basic site management.
ESSENTIAL FUNCTIONS:
Fulfill online orders picking and packing with care to maintain brand standards and ensure accuracy.
Guest support Communicate with and respond to guest inquiries concerns and feedback.
Product Management Assist in uploading updating and maintaining product listings; including descriptions images pricing and inventory levels.
Manage Ecommerce inventory partnering with manager and other outlets to maintain appropriate stock levels.
Website Management learn and understand the basics of maintaining the product on the website troubleshooting any issues that may arise.
Minimum Degree Required:
High School Diploma or Equivalent
Years of experience:
1 year Order fulfillment or website management experience required.
KNOWLEDGE SKILLS AND ABILITY:
Computer Skills: Moderate level of computer skills with the ability to learn new software in a timely manner. (RunIt FedEx ship manager WooCommerce and Agilisys).
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
High Work Standards: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Problem Solving/Decision Making Ability to identify and understand issues problems and opportunities taking selfdirected steps to choose a course of action.
TRAVEL REQUIREMENTS:
None
PHYSICAL REQUIREMENTS:
Computer Work Regularly Occasionally Seldom / Never
Walking Regularly Occasionally Seldom / Never
Sitting Regularly Occasionally Seldom / Never
Standing Regularly Occasionally Seldom / Never
Lifting up to 50 lbs. Regularly Occasionally Seldom / Never
Additional Physical Requirements
Climbing rolling stairs regularly
Ability to learn and be certified to use warehouse equipment such as pallet jack pallet lift etc.
WORK ENVIRONMENT:
Office Retail / Store Restaurant / Resort
Distribution Center Manufacturing / Plant Other:
INDEPENDENT JUDGEMENT:
Performs tasks and duties under direct supervision using welldefined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Performs duties within scope of general company policies procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies procedures and practices.
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Daytoday work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Develops strategic direction goals plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.
MANAGEMENT LEVEL:
Hourly
Individual Contributor
Supervisor
Manager
Sr Manager
Director
Sr Director
Executive
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Required Experience:
IC
Employment Type
Full-Time
