Support Staff
Support Staff
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Job Description
Job Details
Join Our Team at ValleyWide Health Systems Inc.
Were looking for Support Staff team members who are passionate about patient care and thrive in a fastpaced collaborative healthcare environment.
Key Responsibilities:
Patient Interaction & Front Desk Support
- Greet patients warmly and professionally whether in person or over the phone.
- Complete patient checkin and monitor waiting area offering assistance with basic needs and questions.
- Check patients out promptly to ensure accurate tracking of appointments.
- Confirm daily appointments and assist with scheduling followups.
- Direct patients to Patient Representatives for financial assistance.
- Schedule appointments with Financial Eligibility staff as needed.
- Educate patients on the medical home model of care provider designation and care team structure.
- Provide support staff coverage at other clinics within the same service line as needed (medical dental or behavioral health).
Administrative & Operational Support
- Verify and print provider schedules throughout the day.
- Respond to internal requests from clinics departments and partner organizations.
- Complete inbox email and EHR task responses in a timely manner.
- Clear out uncollected patient medications and documents weekly.
- Verify insurance coverage and copays and audit daily encounters.
- Actively participate in monthly clinic meetings.
Payment Collection & Reconciliation
- Collect payments and make bank deposits according to cashier protocols.
- Reconcile daily cash collections and maintain organized cash drawers.
- Reference and utilize the fee schedule appropriately.
- Process cash check and credit card payments for insurance copays sliding fee and private pay patients.
Qualification & Requirements:
- High school diploma or GED required.
- BLS certification/training will be provided upon employment.
- Strong organizational and time management skills.
- Intermediate proficiency in Microsoft Word Excel and Outlook.
- Excellent communication skills in both personal and phone interactions.
- Ability to work in a teambased environment and provide crossclinic support.
Why Join ValleyWide
ValleyWide Health Systems Inc. is dedicated to providing highquality patientcentered healthcare to all individuals across our multicounty service area in southern Colorado. As a nonprofit Federally Qualified Health Center (FQHC) we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.
We offer a comprehensive benefits package including:
- Free Health Insurance (additional plan options available)
- Employerpaid Air Ambulance Coverage (MASA)
- Employerpaid Basic Life LTD STD
- Retirement Match
- Health Dental Vision Insurance HRA FSA DCA Retirement Plan
- Generous Paid Leave:
- Vacation: 10 days accrued per year
- Sick Leave: 12 days accrued per year
- Holidays: 8 days per year 2 Floating Holidays
For more information and to apply visit our website: ValleyWide Careers
Equal Opportunity Employer Statement: ValleyWide Health Systems Inc. is an Equal Opportunity Employer. We do not discriminate based on race color religion national origin sex age disability or any other status protected by law. All qualified applicants will receive equal opportunity with hiring decisions based on jobrelated factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA please visit: FMLA Employee Rights
Employment Type
Full-Time
