Customer Service Coordinator
Customer Service Coordinator
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Job Description
Epson is a world leader in printer and projector technology with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre to prepare for future growth based in Yennora. To help us we now need a new member in our Customer Service team.
The role reports to the Service Network Supervisor and duties include:
- Providing support to customers and Epson Authorised Service Partners via phone and email
- Supporting Epson Authorised Service Partners to meet or exceed agreed service levels
- Ensuring overall customer satisfaction and resolution of outstanding issues
- Maintaining and managing existing Service Partner relationships
- Conducting initial assessments and appointment of new Service Partners where required
- Assessment of Service Partner performance and Coordination of Training requirements
- Assisting with various ad hoc duties including warranty claims and spare parts availability
To be successful in this role you need to have:
- Great phone manner with outstanding verbal and written communication skills
- At least one year experience working in customer service ideally within a Service Network
- High attention to detail and quality
- Strong organisational skills with the ability to effectively prioritise and manage multiple tasks
- Able to work in a dynamic and proactive team environment
- Previous experience with SAP Microsoft Office Oracle Service Cloud highly advantageous.
Full training on our product range and internal systems will be provided to the successful candidate.
If you have the necessary skills and desire to excel in this role we would love to hear from you.
Please click the Apply button and ensure that you include your resume and cover letter explaining why you are suitable for this role.
You must have full unrestricted work rights in Australia.
Required Experience:
IC
Employment Type
Full-Time
