Senior Customer Success Manager
Senior Customer Success Manager
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1 Vacancy
Job Description
Were an early stage startup with a major difference our leadership team has been successfully doing this for a long time. Vertice was founded by serial entrepreneurs Roy and Eldar Tuvey who have a track record of success when it comes to building and growing SaaS businesses. In fact they sold their two previous companies for hundreds of millions of dollars: Wandera to Jamf in 2021 and ScanSafe to Cisco in 2009.
Vertice is Roy and Eldars biggest boldest and bestfunded idea yet. Which means that we have huge growth plans and we want you to help us achieve them. Were still getting started so you will play an integral role in helping shape Vertice making it a worldclass solution for our customers and a worldclass place to work for our people.
Our early stage status isnt stopping us from making waves though. Were already saving businesses a substantial amount of time and money on their SaaS so we know were onto a good thing.
While Vertice is headquartered in London we operate globally and digitally from the outset so youll be joining an incredibly talented team with colleagues dotted across the globe.
What we do
There are thousands of SaaS tools on the market many of which have become essential in helping organizations function and grow.
But the process of managing these software applications is both burdensome and expensive. Which is where we come in. As a SaaS purchasing platform Vertice exists to fulfill two primary objectives: to save businesses a substantial amount of money and to save business leaders a substantial amount of time.
We do this by taking the burden of buying managing and renewing software off their hands. We combine years of experience and SaaS knowledge with the pricing points and transactional data for thousands of software vendors worldwide enabling us to secure these businesses the best possible deal on all of their contracts.
Through our allinone SaaS management platform we also give them the visibility they need to control their entire SaaS stack and manage their spend all from one place.
Your role at Vertice
As a Vertice Customer Success Manager your primary focus will be delivering exceptional service to ensure our customers maximize the value of our product.Youll be a key member of our our postsales team youll be the face of Vertice for our customers while also collaborating across the whole business to align with their goals and drive revenue and retention. As a customer champion its key youll provide timely feedback to support business development and actively promote product adoption among users.
What youll be doing
- Own the customer lifecycle from onboarding through to renewal and beyond
- Act as primary point of contact for the customer owning the customer relationship
- Take a consultative approach to understand each customers unique requirements ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers problems
- Leading compelling business and ROI reviews using data analysis to demonstrate the value of our service
- Identify customer growth opportunities and execute plans to earn additional spend from the customer
- Work collaboratively with internal teams to ensure customer feedback is captured and addressed
Things youll have done before
- Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
- Experience working in a SaaS company or fast growing startup
- You are a clear confident and compelling communicator in writing in conversation and in front of customers
- Superb listening skills and the ability to dig deeper to uncover the customers true objectives
- Passionate about the value of great customer service you seek and have consistently achieved extraordinary results as part of a high energy and dynamic team for enterprise and mid sized customers
- You are an expert project manager who can manage stakeholder expectations and ensures all key objectives and timelines are met
- Demonstrated ability to conduct compelling presentations / QBRs to senior customer stakeholder(s)
- You are resourceful spy and creative if a playbook doesnt exist yet you go figure it out and build it
Things we like to see
- Comfortable discussing revenue metrics financial planning and an ability to talk confidently about software
- Humility kindness and respect in working with others. Were hoping to create a supportive and caring culture of high performing people and your attitude is just as important as your skillset
- Individuals that are eager to start something new; to commit to an ambitious plan and cocreate a memorable and meaningful company. Autonomy is a highly valued quality
- Thinking creatively to solve problems based on data to drive meaningful results.
If you arent sure this job applies to you feel free to send your CV to anyway and well be happy to take a look and see if you could be a good fit anywhere else in our business!
Final things to note
Vertice is an equal opportunities employer although you must be legally able to work in the US and any data you provide us will be stored and disseminated in accordance with Vertices privacy policy.
We like to deal directly with our candidates so no agencies please!
Required Experience:
Manager
Employment Type
Full Time
