Technical Operations Manager
Technical Operations Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Reference: PS010338JL2
A premium communication and surveillance solutions equipment supplier company based in Centurion requires the above to lead and oversee the technical and support team whose responsibilities include product rollouts client setups customer support device repairs quality control fault diagnosis etc. This individual must ensure overall performance of the department driving the success of the department by holding team members accountable and aligning customer support efforts with the companys commercial objectives. The Technical Manager will also be responsible for ensuring that client contractual obligations are met KPIs are achieved and that ongoing staff training is provided.
A premium communication and surveillance solutions equipment supplier company based in Centurion requires the above to lead and oversee the technical and support team whose responsibilities include product rollouts client setups customer support device repairs quality control fault diagnosis etc. This individual must ensure overall performance of the department driving the success of the department by holding team members accountable and aligning customer support efforts with the companys commercial objectives. The Technical Manager will also be responsible for ensuring that client contractual obligations are met KPIs are achieved and that ongoing staff training is provided.
Duties & Responsibilities
Minimum requirements for the role:
- A bachelors degree in information technology Engineering or a related field is preferred for this role.
- Previous 7 years) experience working in technical support customer success or a related role within a (at least 5 years) managerial position.
- Must have proven experience managing technical support teams with a strong understanding of how customer support impacts business success.
- The successful candidate must have excellent communication leadership and conflict management skills.
- Strong technical troubleshooting abilities with a broad knowledge of IT systems product rollout processes and software testing.
- Previous experience with KPI management client contract requirements and commercial strategies.
- Must be proficient in helpdesk ticketing systems CRM tools and management software.
- Email CV to
- Leading and overseeing the technical and support team whose responsibilities include product rollouts client setups customer support device repairs quality control fault diagnosis etc.
- Ensuring overall performance of the department driving the success of the department by holding team members accountable and aligning customer support efforts with the companys commercial objectives.
- Responsible for ensuring that client contractual obligations are met KPIs are achieved and that ongoing staff training is provided.
- Managing and supervising a team responsible for product rollouts setup and postdeployment support.
- Overseeing daily operations ensuring KPIs and targets are met holding team members accountable for their performance.
- Conducting regular performance reviews set clear expectations and cultivate a resultsoriented culture.
- Managing the teams handling of client tickets support calls and troubleshooting.
- Ensuring timely resolution of customer complaints maintaining a high level of customer satisfaction and retention.
- Aligning the departments objectives with the companys strategy to ensure customer success supports commercial growth.
- Overseeing device repairs replacements and quality control processes to ensure the highest standards are maintained.
- Implementing and monitoring testing and bug reporting procedures for new product deployments and updates.
- Ensuring that team members are appropriately trained on new technologies processes and customer service techniques.
- Providing coaching and development opportunities fostering a culture of continuous learning.
- Ensuring that all customer contract requirements are met within the technical support team.
- Maintaining compliance with internal policies and external regulations ensuring contractual obligations are fulfilled.
- Leading conflict resolution within the team and with clients ensuring that issues are addressed promptly and effectively.
- Creating an environment where feedback is encouraged and team members are empowered to find solutions.
- Identifying opportunities for improving processes and efficiencies within technical operations.
- Collaborating with senior management to align technical support with business growth and client success strategies.
- Email CVs to
Package & Remuneration
Monthly
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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