Company:

International Programs Group (IPG) is an independent thirdparty claims administration team that provides claims services for Lloyds of London selfinsured entities and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are committed to providing the highest quality of ThirdParty Administrator (TPA) services. IPG also provides clients with the added value of local ontheground knowledge and coasttocoast coverage across Canada and the UK.

Reporting to the Head of Claims we are seeking an experienced and dynamic Assistant Head of Claims to support and enhance the oversight training and performance of our claims team. The ideal candidate will possess a comprehensive understanding of all lines of claims be comfortable interacting with clients and demonstrate a proactive innovative and energized approach to driving results. As the Assistant Head of Claims you will play a critical role in promoting bestinclass customer service driving operational excellence and fostering a productive work environment.

Please note this role will have a hybrid work model. The successful candidate will be required to work from our downtown Toronto office a minimum of three days per week.

Key Responsibilities:

• Team Leadership and Support: Provide support guidance leadership and motivation to claims team members ensuring maximum performance and fostering a positive team culture.
• Customer Service Excellence: Create an environment that encourages bestinclass customer service ensuring that client needs are met effectively and efficiently.
• Best Practices Implementation: Oversee the implementation of best practices based on company goals and industry standards.
• Technical Guidance: Offer technical support to the team in areas including claim investigation reserving evaluation and resolution of claims.
• Collaboration with Analytics: Partner with the analytical team to generate and interpret necessary results and trending reports and implement changes/training as required.
• DaytoDay Operations: Manage all aspects of daily operations within the claims team ensuring smooth workflow and adherence to company objectives.
• Performance Monitoring: Track and monitor individual and unit performance against established productivity and quality metrics providing feedback and ensuring goals are met.
• Continuous Improvement: Identify opportunities for improvement and recommend solutions through the modification of existing quality and severity initiatives to enhance claims results.
• Regulatory Compliance: Ensure that claims procedures and practices are executed in full compliance with client guidelines and SLAs.

Qualifications:

• Professional Designations: CIP/FCIP designation required.
• Education: University Degree College Diploma or relevant certification in a related field an asset.
• Experience: A minimum of 10 years of experience in claims across all lines of business.
• Management Experience: Proven experience in managing teams and coaching others.
• Training and Development: Experience in training coaching and developing a highperforming claims team.
• Technical Expertise: Strong knowledge of claims handling including claims investigation reserving and settlement processes.
• Communication Skills: Advanced writing and communication skills to effectively engage with both staff and clients.
• Leadership Qualities: Demonstrated ability to lead and motivate a team drive results and maintain a proactive innovative mindset.

What We Offer:

• Competitive Pay
• Eflex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP) including a 2 match for fulltime employees
• Training and Career Development Opportunities
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.