Central Intake Supervisor
Central Intake Supervisor
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1 Vacancy
Job Description
About the Community Economic Defense Project (CEDP) & CED Law
Our mission
We partner with lowincome and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an everevolving set of legal economic and advocacy tools to challenge and dismantle unjust systems building quickly towards a world where all people have what they need to live and thrive.
Our Organization
The Community Economic Defense Project (CEDP) is a Coloradobased nonprofit. Launched in 2020 as the COVID19 Eviction Defense Project our organization was formed to keep our neighbors housed during the pandemic. Working with clients we built a deeply integrative approach to eviction foreclosure and homelessness prevention that centers the legal and financial needs of housinginsecure families and uses a variety of tools to keep them housed.
Our team now serves more than 1000 people per month bringing together housing lawyers economists data analysts policyexperts organizers and technologists to serve our clients. We have served more than 50000 lowincome Coloradans across 45 counties distributing over $200 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction stop economic abuse and make credit and lifesaving medication cheaper. CEDPs model has been cited as a best practice by White House HUD the Urban Institute and in the media.
Building on our work to stop evictions CEDP has further expanded its integrated services model to include disaster response predatory towing debt collection benefit access & navigation longterm rental assistance and homelessness response. Similar to CEDPs work on rental housing these efforts offer a continuum of care that includes navigation and advisory services targeted payments legal support and the ability to participate in advocacy.
More about the Role:
The Community Economic Defense Project (CEDP) is in search of a qualified Central Intake Supervisor. This role will support our Central Intake Team review applications for assistance for eligibility coordinate with internal and external parties and support the statewide rental assistance system. The ideal candidate will have experience in processing applications for assistance including reviewing for eligibility and managing changing program rules coupled with proficiency in technology like Google Sheets Hubspot Salesforce or similar CRMs. In addition to technical expertise we prioritize servant leadership qualities daily engagement with team members and effective collaboration with upper management. Candidates must thrive under pressure meet tight deadlines exercise sound judgment and possess strong communication skills to adapt and enhance processes in a dynamic environment. Top candidates will showcase exceptional time management organizational skills selfmotivation and autonomy.
In This Role You Will:
- Lead and support CEDPs Central Intake Team across multiple intake channels and program areas including the Colorado Emergency Rental Assistance Program (CERA) Emergency Mortgage Assistance Program (EMAP) TRUA Commerce City Assistance Programs Transformational Homelessness Response (THR) and all other intakeconnected initiatives at CEDP.
- Oversee and maintain deep knowledge of diverse intake processes eligibility criteria and application workflows to ensure accurate and equitable screening referrals and case processing for programs such as rental assistance foreclosure prevention benefit enrollment utility assistance housing navigation voucher administration and legal support services.
- Collaborate and support program funders with waitlist maintenance case assignments and data management including working with partner agencies on centering the needs of clients to ensure timely program service.
- Monitor and support the mailbox by the Central Intake team ensuring timing responses to clients routing messages internally to CEDP staff and collaboration with partner agencies funders and other service providers.
- Monitor and guide daily case flow and performance metrics across all intake programs ensuring accurate documentation and data entry in CRM systems (e.g. Salesforce HubSpot Google Sheets) and compliance with internal and external reporting requirements.
- Support and troubleshoot intake and application issues by working in close collaboration with internal departments such as legal housing navigation service coordination CARE Center operations and external partners to ensure seamless service delivery for clients.
- Implement adaptive workflows and training practices to support evolving program guidelines application timelines (e.g. CERA and TRUA random selection windows) and intake innovations such as digital tools multilingual support and knowledge management resources.
- Foster a collaborative missiondriven team culture by providing consistent coaching feedback and performance support for Intake Specialists and Call Center staff ensuring clientcentered traumainformed intake services.
- Maintain ongoing readiness and flexibility to support expansion of intake services to new programs and populations including mobile homeowners individuals experiencing homelessness and households needing relocation support vehicle repair aid or digital equity tools.
- Actively participate in organizational efforts to improve systems and processes build intake infrastructure and enhance client experience across all entry pointsphone chat web text and inperson locations (e.g. courthouses community centers and outreach events).
Requirements:
- Minimum 2 years of experience managing teams providing frontline client support and/or social services.
- Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies.
- Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
- A creative selfdriven attitude and proven ability to build something new from scratch.
- Ability to work collaboratively with people of diverse personal and professional backgrounds.
- A processoriented mindset with an openness and adaptability to new environments.
- Ability to thrive in a fastpaced environment with shifting priorities and ability to navigate change.
- Excellent interpersonal communication and organizational skills
- Excellent attention to detail required
- A strong desire to work in a collaborative environment centered on social justice and equity.
- Strong written and verbal communication skills with strong proficiency in Microsoft Office and Google Suite.
Additional Details:
- Candidates must reside in Colorado ideally within the greater Denver Metro area. The position includes competitive pay flexible time off benefits package (including medical dental vision) and 401k.
- A competitive of $73000 plus a $1000 per year hybrid employee salary adjustment
- Employees who utilize two languages or more at work are eligible for a $2000 salary differential per year added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential
- All employees receive a technology stipend of $720 per year
- Applications will be reviewed on a rolling basis but must be received by Apr 15 2025
- The estimated time to complete the recruitment process will be by Apr 30 2025
- As inperson work is sometimes required all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
- CEDP is an equal opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other legally protected status.
Required Experience:
Manager
Employment Type
Full-Time
