Job Description Summary

This key leadership role will be responsible for maximizing Diagnostic Cardiology (DCAR) global revenue and margin while growing services and consumables adjacency throughout the products lifecycle. The person in this role will drive a true lifecycle approach explore and implement new business models aligned to drive recurring revenue across the DCAR portfolio and throughout the product lifecycle to ensure customer satisfaction and loyalty and secure customer lifetime value. They will develop segmentspecific service/consumables business cases for lifecycle offerings that add value to our customers and contribute to profitable growth for DCAR and PCS. They will be accountable for ensuring that the design for service/consumables features are embedded into the DCAR product roadmaps and will drive franchise and portfolio mindset through lifecycle activation and growth activities in the regions covering NPI launches Point of Sale and Aftermarket sales activities. This role will report directly to the Executive PCS Lifecycle Activation & Growth and dotted line to General Manager Diagnostic Cardiology connecting the two organizations in an effective and efficient way to optimize customer and business outcomes.

Job Description

Responsibilities

• Accountable for DCAR Services and Consumables revenue and margin growth per operating plan acting as a catalyst for lifecycle growth helping to get mindshare educating and driving service & consumables adjacencies across the organization.
• Spearhead the development and of the DCARspecific services & consumables strategy including service features(utilizing PCS Service Technology Platform) gotomarket pricing delivery strategy and systems/operational support throughout the lifecycle of DCAR products and lifecycle offerings.
• Serve as DCARs ultimate service & consumables owner on multifunctional program teams including marketing sales operations engineering and regional services teams while ensuring compliance with QMS and regulatory requirements. Act as a catalyst for Service & Consumables helping to open doors educate and drive the service & consumables needs across the DCAR organization.
• Ensure customer focus in product line development plans and value propositions by establishing relationships with customers and ensuring that voice of customer particularly that of the Biomedical/Clinical Engineer Healthcare systems Supply Chain CNIO Hospital IT Cardiologists and other servicerelated personas is reflected in DCAR NPIs.
• Execute the DCAR franchise strategy for EOGS coordinating closely with Global Product Management Lead Program Integrators Finance Supply Chain Commercial Sales and other key crossfunctional teams. Drive alignment on EOL initiatives to achieve critical milestones streamline the product retirement process and effectively transition aged installed base (IB) products.
• Work closely with the DCAR Service Segment Leader Lead Service Integrators and Regional Service Leaders to ensure effective and efficient operational of all key servicerelated items including DCAR FMIs resolution of field & customer escalations service readiness NPI milestone signoffs etc.

• Key accountability for:
  • Opportunity Management & Growth: Drive DCAR Service & Consumables revenue margin and contract capture globally. Identify and implement opportunities to improve service & consumables sales safety delivery and product uptime.
  • Resource Planning: Determine team resource allocation prioritization and distribution of work to meet customer and business needs. Anticipate constraints early communicate transparently and initiate appropriate countermeasures.
  • Leadership: Set and communicate the strategy and goals for DCAR Lifecycle. Provide coaching to DCAR Service Segment Leader Lead Service Integrators etc. Track and improve program outcomes and customer satisfaction through relevant impact metrics & KPIs. Manage stakeholder communication and progress reporting at various levels of the organization including PCS CEO PCS Staff and other senior stakeholders.
  • Partner with Lifecycle Directors from other PCS subsegments and work closely with Director Service Engineering and Director Global PCS Product Management to build and leverage PCS service platform & crosssegment offerings.
  • Partner with PCS consumables core groups to build consumables crosssegment offerings.
  • Partner with the DCAR CTO & team to ensure design for Service & Consumables has the right focus and priority per agreed upon segment strategy.
  • Build relationships across the organization while driving the service engineering roadmap in close alignment with key stakeholders and PCS Services Strategy. Maintain clear and open communication connecting internal and external stakeholders to focus on DCAR Services & consumables relevance profitability safety and quality.

Qualifications/Requirements

• Bachelors Degree in Engineering Computer Science or a related field
• A minimum of 15 years of progressive experience within medical devices industry 10 years of experience in Services Program Management installed base management and/or product technology platforms 5 years of experience in process improvement and program management
• Demonstrated interpersonal skills to work with customers and frontline sales/service delivery teams
• Knowledge of Lean basics
• Demonstrated skills to navigate through digital transformation of product and process
• Excellent written and verbal communication skills
• Team oriented proven ability to motivate and work well with diverse crossfunctional teams
• Demonstrated ability to work globally

Desired Characteristics

• Strong leadership and entrepreneurial skills to shape growth vision and Go to Market strategy
• Demonstrated experience in bringing devices or OEM services to market
• Clear thinker and decision maker with analytical skills
• Driving service technology commercial growth and innovations is your comfort zone
• Experienced LEAN practitioner
• Deep Product Management/Marketing expertise including market trends/analysis NPI process product roadmap development product lifecycle management
• Innovation develop new ideas through collaboration and execute on creative ideas
• Demonstrated ability to influence and negotiate internally and with customers.
• Experienced in healthcare digital workflows.
• Background in driving IT/ software subscription services.

#Hybrid

#Remote

#LICH3

For U.S. based positions only the pay range for this position is $168000.00$252000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: April 25 2025