Head of Customer Success
Head of Customer Success
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Job Description
Agency :
PivotRootsJob Description Summary :
PROFESSIONAL SUMMARYStrategic and customercentric Customer Success Head with over 12 years of experience in leading highperformance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction retention and revenue growth. Skilled in fostering longterm relationships with clients improving service delivery and ensuring alignment between client goals and company capabilities. Passionate about delivering measurable value and exceeding client expectations in every engagement.
Job Description :
Job Description for Head of Customer Success
KEY SKILLS
Customer Success Strategy
Client Relationship Management
Team Leadership & Coaching
Service Delivery Optimization
Churn Reduction & Retention
Onboarding & Implementation
Account Management & Upselling
CrossFunctional Collaboration
Process Improvement & Standardization
Contract Renewals & Growth
Stakeholder Management
The ideal candidate should have:
Lead a team of Data Analysts Data Scientists and Account Managers to ensure seamless service delivery and customer satisfaction.
Developed and executed a comprehensive customer success strategy focusing on delivering measurable value to clients and improving operational efficiency.
Collaborated with Sales Delivery and Tech teams to align customer needs with service offerings resulting in increase in customer satisfaction and a reduction in churn.
Established customer health tracking systems and utilized predictive analytics to proactively identify atrisk accounts leading to an improvement in retention.
Designed and launched a comprehensive onboarding program for new clients reducing onboarding time while ensuring seamless integration of services and earlystage customer success.
Drove customer advocacy programs by identifying satisfied clients who were willing to participate in case studies testimonials and referral programs increasing new business leads.
Improved customer engagement by launching regular Business Review Meetings (BRMs) and quarterly reviews ensuring clear communication of goals progress and ROI.
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age sex race ethnicity disability and other factors that have no bearing on an individuals ability to perform their job
Contract Type :
PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age sex race ethnicity disability and other factors that have no bearing on an individuals ability to perform their job.
Required Experience:
Director
Employment Type
Full-Time
