Senior UX Researcher Viator
Senior UX Researcher Viator
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Job Description
Senior UX Researcher I Viator
The Viator research team are looking for an experienced and motivated Senior UX researcher to lead highimpact research projects that drive key business metrics and product strategy. In this highly collaborative role you will utilise qualitative and quantitative research methodologies to scope and deliver research that answers challenging business questions. You will be passionate about understanding our customers and translating their behaviour into actionable insight to inform design and product decisions. As a senior team member you will be a strong advocate for the user and will play a key role in collaborating with stakeholders to shape product roadmaps that align with data customer insights and business goals.
The right candidate will have 6 years of applied qualitative and quantitative research experience in a professional setting; will be passionate about research and travel comfortable in a fast moving organisation and excited to collaborate with a diverse set of skilled crossfunctional partners.
If youre passionate about UX research and like seeing your efforts translated into real world impact we want you on our team.
Specific responsibilities include:
Scoping and leading UX research from largescale generative research studies that inform product strategy to rapid tactical studies that derisk development.
Leveraging your creativity and expertise in qualitative and quantitative research to select the most suitable methodology to answer the teams highest priority questions.
Synthesising a variety of data inputs (UXR analytics and VoC) so as to be able to help product teams define and understand the real problem were trying to solve/learn through research.
Balancing efficiency and rigour across multiple projects while keeping research aligned with product timelines.
Crafting and delivering clear succinct and actionable insight deliverables for stakeholders at all levels. You will communicate advocate for and socialise insights in a compelling way. Recommendations will be insightled and aligned to business goals.
Partnering crossfunctionally with product design analytics VoC and eng. both when delivering research and on broader pod roadmap items and initiatives.
Collaborating with stakeholders to shape product roadmaps that align with data customer insights and business goals.
Contributing to how we develop our research practice including growing the capabilities of the research team expanding our toolkit and creating best practice research processes.
Hiring requirements:
Minimum BA/BSc degree in psychology HCI design communication statistics or other related field.
6 years of professional applied research experience.
Extensive experience with qualitative research methods (Multidevice generative and evaluative depth interviews unmoderated testing usability testing card sorting treetesting focus groups diary studies contextual inquiry concept testing etc..
Experience with quantitative research methods (e.g. surveying) and statistical analysis.
Experience leveraging research tools like UserTesting dscout etc. and adaptability to learn and utilise new tools as needed.
Detailoriented and able to manage multiple projects simultaneously.
Ability to ask and answer meaningful and impactful questions.
Excellent verbal and written communication skills.
Excellent stakeholder management skills.
A flexible confident and tenacious attitude with strong influencing skills.
- Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary annual bonus and equity.
- Work your way with flexibility to suit your lifestyle. Viator takes a remotefriendly approach to collaboration across a worldwide team with the option to join onsite as often as youd like.
- Flexible schedule. Worklife balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
- Travel perks. We believe that travel is employee development so we provide discounts and more.
- Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
- Health benefits. We offer great coverage and competitive premiums.
- We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights.
- Were relentlessly curious. We push beyond the usual the known the thats just how its done.
- Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process.
- We serve our customers always. We listen question respond and strive for wow moments.
- We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow.
- Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.
#Viator
#LIRemote
Required Experience:
Senior IC
Employment Type
Full Time
