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Job Description
About Us:
Dallas Mechanical Group (DMG) is a fullservice provider of commercial HVAC construction service and maintenance solutions. DMG is a subsidiary of EMCOR Group Inc. and is one of the largest bestrespected HVAC contractors in Texas.
DMG is experienced in the installation and service of all types of commercial HVAC systems offering complete mechanical electrical and plumbing (MEP) capabilities. We are one of the few contractors in the industry that offers complete inhouse engineering and design capabilities in all three MEP disciplines. Inhouse engineering helps provide us with tighter control over project quality budgets and schedules.
On thousands of projects in a range of industries we have had the privilege of working with some of the states leading contractors developers universities governmental and military entities and medical facilities. Our team has completed projects across Texas including Dallas/Fort Worth Austin Houston San Antonio and more.
Job Summary: Dallas Mechanical Group an EMCOR Company has an opening for a Service Dispatcher at their Lewisville TX location. The Service Dispatcher will be involved in all scheduling related activities including coordinating technician assignments managing timelines communicating with customers and field personnel and working with the Service Managers to ensure timely completion of dispatching tasks. The Service Dispatcher will work directly with the Dispatch Team the Service Administration Manager the Service Managers and other department leaders to ensure the alignment of scheduling dispatching processes and operational goals of Dallas Mechanical Group. This role is crucial in organizing the daytoday scheduling operations and accurately following dispatch processes to ensure the overall success of the Service Departments responsibilities.
Essential Job Duties and Responsibilities:
- Coordinate with the Dispatch Team the Service Administration Manager and the Service Manager to ensure efficient scheduling and dispatching of HVAC Technicians.
- Assist in running reports and keeping information up to date.
- Responsible for the daytoday dispatching and coordination of startup work and service calls.
- Monitor and manage the dispatch board to ensure timely response to all work requests.
- Ensure all dispatch processes and workflows are uptodate and compliant with company standards.
- Answer phones and set up call requests.
- Regularly review dispatch processes and workflows to identify areas of improvement.
- Work with the Service Administration Manager to enhance efficiency and effectiveness regarding startup dispatch processes and workflows
- Oversee and perform dispatching tasks including scheduling routing and tracking of HVAC technicians.
- Resolve any dispatch issues that arise on a daytoday basis.
- Prepare and present reports on dispatch activities job statuses and call summaries.
- Maintain clear and effective communication with the Service Administration Manager Service Managers and other departmental leaders.
Education:
- High school diploma or equivalent.
Qualifications:
- Experience: 23 years of relevant experience in an office environment.
- Reliability: Demonstrates punctuality reliability and a strong sense of responsibility with a commitment to maintaining confidentiality.
- Communication: Exceptional communication skills both verbal and written with strong reading comprehension.
- Customer Service: Excellent customer service skills with a serviceoriented mindset.
- Teamwork: Proven ability to work effectively as part of a team with a willingness to assist others.
- Multitasking: Capable of managing multiple tasks and prioritizing work in a fastpaced highvolume environment.
- Organization: Strong organizational skills with meticulous attention to detail.
- Technical Skills: Proficient in Microsoft Office applications (Outlook Word Excel) and Adobe Acrobat.
- Initiative: Demonstrates initiative and a proactive approach to daily tasks working independently.
Salary Expectations: $2225 Depending on Experience
If you are looking for a career in a fast paced high energy work environment that provides opportunities for personal and professional growth then we may have a home for you.
Our strong market position and continued growth has helped us hire and retain some of the best local and regional talent to undertake ambitious projects and to become one of the largest most valued HVAC names in the region. We promote a safe and healthy work environment and our employees will tell you DMG seems more like a home than a workplace. At DMG we strive to create rewarding experiences and to provide a culture in which our employees can build a career and reach their full potential. We invest in our employees by offering training mentoring and promotional opportunities.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Our benefits include medical dental and vision coverage as well as flexible spending accounts life insurance disability income 401(k) Savings Plans Roth Retirement Savings Plan and employee assistance and wellness programs. We also provide paid time off and 8 paid holidays. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services.If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
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Employment Type
Full-Time
