Jewelry Sales Consultant
Jewelry Sales Consultant
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Job Description
Jewelry Consultant Columbus OH
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: inperson and virtual appointments phones or livechat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fastpaced environment this team creates personalized experiences while sharing the happiest moments of our customers lives. Curious about a day in the life Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a fulltime schedule that includes weekend days. This role is inperson at ourColumbus OH showroom location.
What youll do:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walkin consultations creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads via email live chat and phones to attain individual revenue targets providing a luxury customer experience reflective of our highquality product
- Proactively greet checkin and assist customers in the purchasing process creating a memorable oneonone customer experience.
- Conduct postsale appointments to assist and educate customers returning for pickups exchanges resizing and other inquiries.
- Call customers to confirm showroom appointments and answer any preappointment questions.
- Review customer feedback surveys and online reviews working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate crossfunctionally.
- Act as a brand advocate sharing our mission of creating a more sustainable transparent and compassionate jewelry industry.
What You Have:
- A passion for the customer. You dont just like to help you go above and beyond to provide the best possible experience to each customer that comes through the door.
- A drive to exceed goals. You love a good challenge! Youre a selfproclaimed overachiever on a mission to exceed your sales targets.
- Its all in the details. When it comes to our customers biggest moments you know its the little things that count the most. You have a passion for process and a keen eye for detail in a fastmoving work environment.
- Communication is Key. You have a way with words. Whether youre interacting with a customer or teammate in person via email or by chat youre clear and concise.
- Master of Collaboration. Youre a team player. You believe that in order to transform the jewelry industry we all have to work together!
What We Offer
At Brilliant Earth were passionate about the employee experience. Thats why we offer an excellent training program and endless opportunities forcareergrowth! In addition we offer competitive compensation anda robustbenefits package including:
- Career Growth.We want to see you sparkle! Through regular 11s with your manager a variety of training opportunities and an annual 360 review process for all employees our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
- Set Schedule.We offer consistent weekly hours and 2 consecutive days off.
- Diverse missionminded team.We were founded to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. Learn more about our impact and team diversityHere!
- Lifestyle Spending Account.At Brilliant Earth were committed to your wellbeing. Enjoycompany reimbursements for eligible wellness expenses such as gym membershipsmassage counseling and more!
- Continued Education.Companysponsored learning in leadership professionalskills diversity & inclusion and access to tuition reimbursement for rolespecific trainings.
- Employee Discounts.As an employee at Brilliant Earth youll receive a generousdiscount on our jewelry.
- Sales Incentive Programs.Quarterly bonuses for achieving sales targets plusadditional bonuses for exceeding goals and monthly bonuses for top sales reps.
- Mental Wellness Perks.We offer access to mental health resources such as selfcare appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities.In addition to our giving back programsour teams support local initiatives and spend time together by volunteering.
- Medical Dental and Vision.We offer multiple plans to choose from including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
- 401k match.We know that saving for the future is important. Thats why we offer agenerous 401k match.
- Paid Time Off.We know its important to recharge and relax youll accrue 3 weeksof PTO in your first year.
- Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance.100 employerpaid.
- PreTax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
Youll receive an email when weve received your application and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team an online exercise to explore our website and common customer inquiries and a video interview with one of our leaders!
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More About Us:
At Brilliant Earth our mission is to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing without ever compromising between quality and conscience. We are hardworking team players that welcome challenges and rise to any occasion. Our community of collaboration respect and encouragement is fostered by frequent team events crossdepartmental meetings and celebrating our wins big and small. As one of the fastest growing ecommerce jewelers in the world were searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth we celebrate each other our successes the lessons along the way and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex race religion color national origin physical or mental disability genetic information marital status age sexual orientation gender identity military service veteran status or any other status protected by Federal State or local laws. We are committed to complying with all Federal State and local laws providing Equal Employment Opportunities and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process please reach out to us at
Required Experience:
Junior IC
Employment Type
Full-Time
