Client Services Manager
Client Services Manager
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$ 55000 - 58000
1 Vacancy
Job Description
Job Title: Client Services Manager
Job Type: Full Time
Pay: $55000$58000 with bonus potential
Overview:
The Client Services Manager will have the overall responsibility of managing and developing all client services as well as caregivers for Senior Helpers. This includes meeting goals for retention of clients and managing the growth of hours from current clients. Our ideal candidate will have a sales mentality andbe results driven.
Primary Responsibilities (including but not limited to):
- Has a regular communication process for new clients that includes caregiver introductions first day of service calls and a visit within the first 30 days of service.
- Ensures that clients and their families are satisfied with the Senior Helpers servicesand works to find solutions with the appropriate employees and/or family members.
- Visits all clients on a bimonthly basis to assess the quality of services as well as the client and family satisfaction and happiness level.
- Spends approximately 23 days out of the office reassessing clients and managing client visits in the hospital rehabs facilities etc.
- Edits the client care plans as needed.
- Coordinates client activities such as field trips and inhome activities.
- Communicates with scheduler if caregivers need to be changed.
- Generates up to 20 internal growth each month.
- Completes assessments and works toward revenue goals (in the absence of a Marketing & Sales Director who completes assessments).
- Manages the client contact board.
- Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly.
- Distribution and management of the client newsletter or manages the client service coordinator to do same.
- Takes service inquiry calls and follows up with leads to meet revenue goals.
- Seeks opportunities to up sell and promote added hours through sale of gift certificates and other offerings.
- Other duties as assigned
Qualifications:
- Associates or Bachelors degree and three years of related work experience strongly preferred
- Previous clinical backgroundexperience is strongly preferred
- Must have exceptional organizational skills attention to detail and the ability to prioritize in a changing environment
- Must have excellent verbal communication skills and followup skills with prospects clients and client families
- Ability to quickly build rapport with people of all cultures
- Creative innovative and problemsolving abilities necessary
- Proactive problem prevention and issue resolution leadership ability
- Minimum of oneyear experience managing clients
- Ability to visit client homes in the assigned territory
- Proficiency in Microsoft Word Excel internet and Outlook required
- Ability to learn other software programs quickly
- Ability to work independently and as part of a team
Benefits:
- Competitive pay
- Growth potential
- Comprehensive Medical Dental Vision health insurance with a generous percentage paid by the company
- Company paid Life Insurance AD&D and ShortTerm Disability
- Competitive group rates for Voluntary LongTerm Disability
- 401k with excellent matching
- Paid vacation personal days and holidays. We also offer a paid day off for your birthday!
- Allowance reimbursement for Gym Membership
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Required Experience:
Manager
Employment Type
Full-Time
